James (Jim) Ham
Berkeley Springs,WV
Summary
Innovative, performance-driven IT Professional with 15 years of experience in business analytics, product development, and technical project leadership. Expertise extends to Agile and SCRUM methodologies, data analysis, data management, gathering/documenting requirements, JIRA, SQL, and guiding/motivating cross-functional teams.
Overview
25
25
years of professional experience
Work History
Program Manager
KMM Technologies
03.2023 - Current
- Provides project management oversight for concurrent projects in Workday and ‘Adaptive Workforce Planning.’
- Leverages project management processes and tools to define and execute projects.
- Established and maintains program governance structures with working groups, steering committees, project stakeholders, and executive leadership.
- Actively collaborates with internal and external resources to create project artifacts, including BRDs, FRDs, documenting new processes/procedures & requirements, project plans, delivery schedules, RAID logs, communication plans, requirement documents, and resource management plans.
- Facilitates daily scrum meetings.
- Elicits stakeholder feedback and input through interviews and surveys.
- Coordinates activities across multiple functional teams to complete project deliverables.
- Utilizes agile project management techniques to meet aggressive delivery dates.
- Facilitates project meetings with stakeholders, providing clear direction and regular status updates.
- Coached team members on professional development opportunities, contributing to improved overall performance
- Enhanced project visibility with regular status updates, leading to increased stakeholder engagement
- Identified program obstacles and communicated possible impacts to team.
Technical Project Manager
Sinclair Broadcast Group
11.2021 - 03.2023
- Provided project management oversight for concurrent third-party implementations, using agile and waterfall techniques.
- Managed 3 project teams in an Agile environment.
- Solicited functional and technical requirements to deploy a new corporate travel expense solution that automated travel booking and expense payments.
- Captured/documented functional and non-functional requirements.
- Established project milestones and target delivery dates through collaboration with IT leadership.
- Developed and maintained project documentation, including project charters, project plans, risk assessments, and status reports to ensure transparency.
- Conducted System testing (using positive and negative test scenarios).
- Served as point person for end-to-end testing.
- Provided regular status updates on project milestones and project accomplishments.
- Championed a culture of continuous learning by organizing workshops and knowledge-sharing sessions as part of our SCRUM process.
- Collaborated closely with cross-functional teams to ensure seamless communication and information sharing throughout project lifecycles.
Senior Technical Project Manager
Cambium Assessment
06.2021 - 11.2021
- Managed enhancements and upgrades for a state-wide reporting platform for standardized testing of students K-12.
- Documented process flows and developed requirements for functional improvements and enhancements.
- Negotiated delivery schedules with internal and external parties.
- Provided customer-centric approach to address/resolve customer concerns and issues as each technical component was deployed.
- Provided planning and design input on reports distributed to external customers.
- Elicited stakeholder feedback and input through interviews and surveys.
- Interacted closely with subject matter experts (SME) to document functional requirements.
Senior Technical Project Manager
T. Rowe Price
03.2017 - 06.2021
- Collaborated with Legal and technical stakeholders to identify opportunities to improve business processes.
- Utilized agile project management techniques to manage in-house software solutions, hardware enhancements, and third-party software implementations.
- Managed 4 business analysts and 4 matrixed developers to design, develop, and populate a transactional AWS data warehouse as part of a joint initiative between T. Rowe Price and Bank of New York Mellon.
- Implemented Global Relay for compliance with regulatory requirements for monitoring enterprise-wide e-communications.
- Implemented AWS data warehouse, with a Qlik dashboard to enhance report functionality needed for Global Relay.
- Partnered with cross-functional teams to design, develop, and deploy reporting solutions summarizing AWS warehouse data.
- Leveraged Global Rely to enhance compliance monitoring for MiFID II.
- Used JIRA to create, assign, and track epics, features, and user stories.
- Ensured timely resolution of problems by actively reporting roadblocks as they occurred.
- Created end-user documentation and provided user training on new enhancements/features.
Project Manager
Johns Hopkins Medicine
09.2011 - 09.2016
- Epic Implementation Team supporting Access & Revenue Reporting
- Managed a comprehensive project plan to deliver 2,500 go-live critical reports on time.
- Directly managed a team of 7 report writers and another 8 matrixed resources to create crystal and Reporting Workbench reports needed for the Epic implementation.
- Developed and refined internal processes to establish a framework for delivering quality reports.
- Created complex reporting dashboards delivering real-time operational metrics for executive leaders.
- Maintained a collaborative environment between application teams, security teams, and reporting writers to ensure open communications and quick resolution for issues.
- Established and enforced standard policies for all Epic reports.
Manager
T. Rowe Price
04.1999 - 09.2011
- Managed a team of 6 direct reports supporting the Charles River Compliance Monitoring systems.
- Oversaw/Managed complex system enhancements and multiple ad-hoc change requests related to the Compliance Monitoring systems.
- Analyzed business processes and identified opportunities for automation/process improvements resulting in improved efficiency and reduced errors.
- Led efforts to complete User Acceptance Testing of software modifications.
- Worked with investment staff to capture requirements for projects and enhancement requests.
- Developed SQL queries and PERL scripts for ad-hoc reports and workflow processing.
- Designed, developed, and implemented multi-tiered application interfaces to load data into replicated SYBASE databases.
- Created custom scripts to parse and compile data before importing it into a SYBASE database.
- Developed and customized Business Object reports, advanced Excel Spreadsheets and Ad-hoc reports that condensed disparate information.
- Planned, coordinated, and conducted QC testing of system and hardware upgrades.
Education
Bachelor of Science - Computer Science
University of Maryland - Baltimore County
Baltimore, MD06.1995
Skills
- Certified SCRUM Master
- Familiar with Agile and Waterfall methodologies
- Requirement gathering
- Documenting business requirements (BRDs) and Functional requirements (FRDs)
- Proficient with all Microsoft applications (Word, Outlook, Excel, Visio, PowerPoint), SQL, JIRA, Rally
- Providing content for training purposes
- Providing production support and handling customer-reported issues
- System testing, regression testing, and User Acceptance Testing
- Translating complex concepts into actionable items
Accomplishments
- At FINRA, I Successfully led several cross-functional teams to deliver high-profile projects within 'Adaptive Workforce Planning’ and Workday. This included a new integration between the two applications, allowing Financial Planning and HR to streamline workflows. The second phase included the development of several new workday dashboards to consolidate the data. On top of these two efforts, I was also leading the efforts in Workday to redefine the job profiles for all employees.
- At Sinclair Broadcasting Group, I led a cross-functional team to successfully deploy a new corporate travel expense solution that automated travel booking and expense payments. This streamlined the entire workflow and greatly improved employee experiences.
- At T. Rowe Price, I led a team of analysts and developers to design, create, and populate an AWS data warehouse to enhance the reporting functionality for a third-party application that monitored e-communications at the enterprise level.
- At Johns Hopkins Medicine, I managed a team of report writers who successfully delivered 2,500+ go-live critical reports as part of the Epic deployment at 5 hospitals.
Timeline
Program Manager
KMM Technologies
03.2023 - Current
Technical Project Manager
Sinclair Broadcast Group
11.2021 - 03.2023
Senior Technical Project Manager
Cambium Assessment
06.2021 - 11.2021
Senior Technical Project Manager
T. Rowe Price
03.2017 - 06.2021
Project Manager
Johns Hopkins Medicine
09.2011 - 09.2016
Manager
T. Rowe Price
04.1999 - 09.2011
Bachelor of Science - Computer Science
University of Maryland - Baltimore County
Similar Profiles
IAN DAVIEIAN DAVIE
Warehouse & Office Manager at KMM Logistics & Network ServicesWarehouse & Office Manager at KMM Logistics & Network Services
Khristian MannKhristian Mann
Apprentice at KMM Apprentice ProgamApprentice at KMM Apprentice Progam
Steve HalversonSteve Halverson
Project Coordinator - Commercial Construction at KMM TelecommunicationsProject Coordinator - Commercial Construction at KMM Telecommunications
Rebecca UngerRebecca Unger
Outreach Coordinator at Local Non-profitOutreach Coordinator at Local Non-profit
Valerie BonifantValerie Bonifant
RN II-RNIV at War Memorial HospitalRN II-RNIV at War Memorial Hospital