James (Judd) Penix III
Springdale,AR
Summary
As a UPS driver, achieved a commendable track record by working hard, enhancing operational efficiencies, and customer relationships. In this role, learned field operations and contributed to route success. Offers strong relationship-building, and problem-solving abilities. Expert in time management, process improvement, and safety protocols.
As a supervisor, skilled in management, problem-solving and cross-functional relationships. Consistently met project deadlines and budget constraints, demonstrating reliability and a strong understanding of business objectives and customer service. Successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated, and hardworking leader with history of streamlining operations and increasing results.
Overview
25
25
years of professional experience
Work History
Driver
UPS
10.2013 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Coordinated efficient routes to avoid delays and optimize schedules.
Operations Specialist
UPS
01.2003 - 10.2013
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Collected, arranged, and input information into data base system.
- Utilized advanced analytical skito resolve complex operational issues effectively.
- Analyzed data to identify trends and make informed decisions, driving continuous improvement in operations.
- Implemented necessary changes in response to shifting business needs, maintaining a proactive approach to problem solving.
- Improved operational efficiency by streamlining processes and implementing new systems.
Warehouse Worker
UPS
01.2000 - 01.2003
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Education
University of Arkansas
Fayetteville, AR 08.1993 - 11 2004
Skills
- Customer Service
- Analytical Skills
- Problem-Solving
- Operational Efficiency
- Planning and Scheduling
- Logistics Management
- Teamwork and Collaboration
- Process Improvement
- Data Analysis
- Multitasking
- Professionalism
- Reliability
Accomplishments
- Managed a team of 5 part-time supervisors
- Assisted in implementation of 2 different technology upgrades for drivers (DIAD IV and DIAD V)
- Assisted in implementation of Preload Assist System (PAS)
- Led Saturday team for 7 years
- Achieved safe driving recognition by completing 7 years with no accidents
Affiliations
- Phi Delta Theta Fraternity
- First United Methodist Church of Springdale
- Teamsters Union
Timeline
Driver
UPS
10.2013 - Current
Operations Specialist
UPS
01.2003 - 10.2013
Warehouse Worker
UPS
01.2000 - 01.2003
University of Arkansas
08.1993 - 11 2004