James Nelson
Mesquite,TX
Summary
Proven leader and adept negotiator with a track record of enhancing customer satisfaction and boosting sales at Hertz Car Sales. Specializes in building rapport and employing persuasive sales techniques to close deals effectively. Demonstrated ability to exceed sales targets by leveraging strong customer service skills and follow-up strategies. Achieved a significant increase in repeat customer business through exceptional service and relationship building.
Overview
26
26
years of professional experience
Work History
Car Salesperson
Hertz Car Sales
03.2021 - 05.2024
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
- Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Car Salesperson
Hertz Car Sales
08.2020 - 10.2020
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Delivered high-quality service by addressing customer concerns promptly and professionally.
- Facilitated clear communication between dealership and customers during the finalization of sales transactions, ensuring all parties were fully informed throughout the process.
Branch Manager
Hertz Car Rental
04.2019 - 07.2020
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Assessed employee performance and developed improvement plans.
Location Manager
Hertz Car Rental
04.2017 - 04.2019
- Supervised a team of over 30 employees who cleaned, maintained, and prepped an inventory of over 2000 vehicles
- Facilitated the transfer of cars from the service lot to the ready line, ensuring they were ready for rental
- Kept daily records of the entire inventory of the DFW Airport location
- Managed and coordinated the fleet of drivers and ensured they operated and transported our vehicles to their designated places
- Reported losses to the local police departmenbt
- Increased team productivity by providing clear communication of expectations and deadlines to all involved parties.
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
Assistant Branch Manager
Hertz Car Rental
01.2016 - 04.2017
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
Manager in Training
Hertz Car Rental
02.2013 - 01.2016
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
- Streamlined operations for increased efficiency, focusing on process improvements and workflow optimizations.
- Developed strong relationships with key clients, ensuring consistent business growth and exceptional service delivery.
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
- Managed fleet inventory
- Prepped vehicles for rental
Team Member
International Mission Board, SBC
03.2003 - 02.2012
- Worked on a team of American missionaries in Uganda and Kenya
- Developed leadership skills
- Started house churches
- Mentored and developed leadership on several teams of nationals
- Church development
- Provided theological education to local church leaders and members
- Developed strong cooperative relationships with coworkers and managers.
Call Center Representative
Allstate Insurance Co
05.1998 - 03.2003
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
Master of Arts - Missiology
Southwestern Baptist Theological Seminary
Fort Worth, TX12.2006
Bachelor of Arts - Theology
The Criswell College
Dallas, TX05.1993
Skills
- Strong negotiation
- Building rapport
- Sales Presentations
- Persuasion techniques
- Customer Service
- Sales closing
- Follow-up skills
- Goal-Oriented
Timeline
Car Salesperson
Hertz Car Sales
03.2021 - 05.2024
Car Salesperson
Hertz Car Sales
08.2020 - 10.2020
Branch Manager
Hertz Car Rental
04.2019 - 07.2020
Location Manager
Hertz Car Rental
04.2017 - 04.2019
Assistant Branch Manager
Hertz Car Rental
01.2016 - 04.2017
Manager in Training
Hertz Car Rental
02.2013 - 01.2016
Team Member
International Mission Board, SBC
03.2003 - 02.2012
Call Center Representative
Allstate Insurance Co
05.1998 - 03.2003
Master of Arts - Missiology
Southwestern Baptist Theological Seminary
Bachelor of Arts - Theology
The Criswell College
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