Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline

Christina Zarka

Lansing,MI

Summary

Seasoned and talented leader with ten years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities with a history of meeting and highly exceeding company sales goals while utilizing consistent and organized practices. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

8
8
years of professional experience

Work History

Acting Operations Manager

Love's Travel Stops
11.2020 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Devised processes to boost long-term business success and increase profit levels.

Front Desk Receptionist

Cottonwood Campground
04.2019 - 10.2020
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected campsite deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.

Gym Receptionist

Go Workout Gym
04.2017 - 03.2019
  • Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
  • Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
  • Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
  • Enhanced gym member experience by providing exceptional customer service at the front desk.
  • Assisted management in maintaining a clean and organized gym environment, contributing to a positive atmosphere.
  • Conducted facility tours for potential members showcasing amenities offered while highlighting benefits of joining the gym community.
  • Processed new memberships accurately, leading to an increase in gym revenue and member retention.

Retail Sales Associate

Flying J Travel Center
01.2016 - 04.2017
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Managed cash register after end of shift to balance and record accurate transactions.

Education

Certificate - Nursing Assistance

Lansing Community College, Lansing, MI

Certificate - Medical Assisting

Ross Medical Education Center, Lansing, MI

High School Diploma -

St. Johns High School, St. Johns, MI
06.2000

Skills

  • Problem-Solving
  • Team Leadership
  • Operations Management
  • Customer Service
  • Operations Monitoring
  • Operational Efficiency
  • Decision-Making
  • Employee relations and conflict resolution
  • Inventory Management
  • Staff Management
  • Policies and procedures implementation
  • Employee Motivation
  • Maintaining Compliance
  • Interpersonal Communication
  • Delegation
  • Customer Retention
  • Retail Operations Management
  • Sales background

Accomplishments

  • Earned the Love's Travel Stops "Customer Commitment" Award of Excellence in 2020 for "Quick thinking, efficient and professional service and providing a hassle-free experience."
  • Earned the Love's Travel Stops “Upsell Culture Hero SUPERSTAR” Award in 2021 for achieving the highest cashier Upsell Conversions for the entire company, NINE months running.
  • Earned the Love's Travel Stops “Silver” Award in 2023 for being a Great Person Who Cares, upholding Love's Core Values and maintaining a "can-do" attitude.

Timeline

Acting Operations Manager - Love's Travel Stops
11.2020 - Current
Front Desk Receptionist - Cottonwood Campground
04.2019 - 10.2020
Gym Receptionist - Go Workout Gym
04.2017 - 03.2019
Retail Sales Associate - Flying J Travel Center
01.2016 - 04.2017
Lansing Community College - Certificate, Nursing Assistance
Ross Medical Education Center - Certificate, Medical Assisting
St. Johns High School - High School Diploma,

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Christina Zarka