James L Smith
Ely,NV
Summary
Conscientious and compassionate leader with extensive expertise in team building, employee development, business administration, and process development. Highly skilled in conflict resolution, communication, and organization. Ready to leverage training and experience to take on new professional challenges.
Overview
15
15
years of professional experience
Work History
Store Manager
Sportsworld
08.2021 - Current
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Recruited, hired, and trained personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Assisted in recruiting, hiring and training of team members.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
Customer Service Associate
Bath Lumber
05.2021 - 08.2021
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Unloaded delivery trucks and processed all incoming merchandise, ensuring efficient and timely placement onto the salesfloor.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering long-term relationships with clients.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Maintained up-to-date knowledge of product and service changes.
Assistant Store Manager
Lowes Home Improvment
01.2020 - 04.2021
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Managed over 150 employees; observed and constructed developmental plans for each individual in an effort to maximize strengths and to improve upon any developmental opportunities.
- Increased employee retention through developing consistent leadership practices within the leadership team, and training staff in effective customer service techniques and product knowledge.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Recruited, hired, and mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Metallurgical Lab Technician
Robinson Mine/KGHM
02.2019 - 11.2019
- Collected and processed mill samples to aide in consistent mine function and production.
- Performed testing on ore samples to aide geologists in their efforts to maximize the mine's operation and profitability.
- Recorded and analyzed data to produce reports of results.
Assistant Manager
Ridley's Family Market
07.2018 - 02.2019
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored team members to enhance professional development and accountability in workplace.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Operations Manager
The Home Depot
03.2009 - 06.2018
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled staff training initiatives aimed at developing the workforce to meet dynamic industry demands.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Conducted regular employee performance reviews, identifying areas for improvement and developing action plans to address them.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Organized and instructed leader development classes in an effort to streamline employee relations expectations and business performance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
Centennial High School
Las Vegas, NV06.2004
Skills
- Coaching and Mentoring
- Records Management
- Leadership Training and Development
- Performance Assessment
- Diversity and Inclusion
- Regulatory Compliance
- Employee Retention
- Conflict Resolution
- Recruitment and hiring
- Operations Management
- Inventory Control
- Staff Scheduling
Languages
Spanish
Native or Bilingual
References
Patrick Leavi
Timeline
Store Manager
Sportsworld
08.2021 - Current
Customer Service Associate
Bath Lumber
05.2021 - 08.2021
Assistant Store Manager
Lowes Home Improvment
01.2020 - 04.2021
Metallurgical Lab Technician
Robinson Mine/KGHM
02.2019 - 11.2019
Assistant Manager
Ridley's Family Market
07.2018 - 02.2019
Operations Manager
The Home Depot
03.2009 - 06.2018
High School Diploma -
Centennial High School
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