James Lee Dalton
Rockledge
Summary
Accomplished Supervisor of Operations at Metro General Hospital, adept in adaptable decision-making and fostering team productivity. Excelled in enhancing patient satisfaction and operational efficiency, leveraging strong work ethic and safety practices. Demonstrated excellence in customer relations and first aid, contributing to a positive and secure environment.
Overview
45
45
years of professional experience
Work History
Coach Operator/Dispatcher
BTM Coaches
08.2017 - Current
- Improved passenger satisfaction by consistently providing safe, timely, and comfortable transportation services.
- Enhanced route efficiency through regular analysis of schedules and traffic patterns.
- Contributed to team success by participating in training sessions and sharing best practices with peers.
- Provided knowledgeable assistance to tourists or new riders regarding local destinations or transit options.
- Facilitated clear communication between dispatchers, supervisors, and fellow operators to ensure seamless operations during shifts.
Cruise Director
Victory Casino
10.2013 - 08.2017
- Negotiated contracts with artists, performers, and other service providers, securing favorable terms for the cruise line while maintaining budgetary constraints.
- Optimized use of available resources by reallocating funds based on performance outcomes and projected needs within the entertainment department.
- Launched themed cruises, capitalizing on popular trends and interests to attract a diverse clientele and boost bookings.
- Evaluated performance metrics, identifying areas for improvement in programming to enhance overall guest satisfaction.
- Boosted customer satisfaction by consistently providing exceptional service and addressing guests'' needs promptly.
- Developed and maintained strong relationships with vendors, enabling access to high-quality resources for onboard events.
- Managed a team of entertainers, ensuring seamless coordination of daily activities and events on the cruise ship.
Customer Service Supervisor
Big Daddy Inc.
08.2004 - 10.2013
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
Merchandiser
McKesson
02.1995 - 07.2004
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
Supervisor of Operations
Metro General Hospital
02.1988 - 07.1995
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Developed and implemented training programs for new hires, improving overall team productivity and performance.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
Transporter/Telemetry Monitor Technician
Metro General Hospital
10.1979 - 05.1988
- Warmly greeted patients and visitors and made each feel welcome.
- Developed strong working relationships with customers and coworkers through effective communication skills, contributing to a positive work atmosphere for all parties involved in the transportation process.
- Enhanced customer satisfaction by providing timely and efficient transportation services.
- Maintained accurate logs of equipment deliveries and patient trips and submitted documentation at end of shift.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Collaborated with CNAs, nurses, and physicians to maintain stability during transport and facilitate event-free transport.
- Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
- Monitored patient progress to detect changes or unusual behavior and update medical personnel.
- Collaborated with other medical staff to achieve high level of patient safety and care.
- Improved workflow efficiency by maintaining up-to-date documentation on monitored patients, including rhythm strips and vital signs.
- Demonstrated strong attention to detail when analyzing cardiac patterns for subtle yet significant changes that could indicate potential complications or emergencies.
- Managed multiple priorities effectively, balancing surveillance of multiple patients while also addressing urgent issues as they arose.
Education
No Degree - EMT License
Columbia State Community College
Columbia, TN05.1979
High School Diploma -
Mcgavock High School
Nashville, TN05.1976
Skills
- Strong Work Ethic
- Adaptable Decision-Making
- Safe Driving Practices
- Decision-Making Under Pressure
- Passenger Assistance
- First Aid Training
- Background in tourism
- Safety-focused
- Safety practices
- DOT standards
- DOT Regulations
- Customer Relations
Timeline
Coach Operator/Dispatcher
BTM Coaches
08.2017 - Current
Cruise Director
Victory Casino
10.2013 - 08.2017
Customer Service Supervisor
Big Daddy Inc.
08.2004 - 10.2013
Merchandiser
McKesson
02.1995 - 07.2004
Supervisor of Operations
Metro General Hospital
02.1988 - 07.1995
Transporter/Telemetry Monitor Technician
Metro General Hospital
10.1979 - 05.1988
No Degree - EMT License
Columbia State Community College
High School Diploma -
Mcgavock High School
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