James L McFadden
1002 Indian Creek Rd, Hillsboro,KY
Summary
Energetic Healthcare professional dedicated to providing top-quality, patient-centered care. Highly skilled in addressing acute and chronic conditions. Resourceful navigation of complex healthcare environments to optimize patient care. Compassionate Nursing professional demonstrating exemplary skills in direct patient care and healthcare team support. Communicative and collaborative demeanor cultivated over 2+ years of superior healthcare industry performance. Experience handling multiple, complex cases with accuracy and dignity.
Overview
10
10
years of professional experience
1
1
Certification
Skills
- Crisis Prevention Intervention (CPI)
- Strong Clinical Judgment
- Attention to Detail
- Critical Thinking
- Creative Problem Solving
- Time Management
- Communication
- Emotional Intelligence
- Leadership
- Professionalism
- Strong Work Ethic
- Willingness to Keep Learning
- Adaptability
- Respect for Diversity
Work History
State Certified Nurse Aide
St. Claire Regional Hospital
Morehead, KY
05.2023 - Current
- Provides patients' personal hygiene by giving bedpans, urinals, baths, backrubs, shampoos, and shaves; assisting with travel to the bathroom; helping with showers and baths.
- Provides for activities of daily living by assisting with serving meals, feeding patients as necessary; ambulating, turning, and positioning patients; providing fresh water and nourishment between meals.
- Provides adjunct care by administering enemas, douches, nonsterile dressings, surgical preps, ice packs, heat treatments, sitz and therapeutic baths; applying restraints
- Maintains patient stability by checking vital signs and weight; testing urine; recording intake and output information.
- Provides patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; reporting observations of the patient to nursing supervisor.
- Documents actions by completing forms, reports, logs, and records.
- Maintains work operations by following policies and procedures.
- Protects organization's value by keeping patient information confidential.
- Serves and protects the hospital community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and JACHO standards.
- Updates job knowledge by participating in educational opportunities; reading professional publications; participating in professional organizations; maintaining licensure.
- Enhances nursing department and hospital reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Performs all unit routines and requirements as assigned.
Performs all duties and procedures as defined and authorized by Kentucky Board of Nursing (KBN) under the direction of a Registered Nurse or Licensed Practical Nurse. - Complies with all safety regulations and use of equipment for patient care.
- Demonstrates competent use of informatics and technology utilized in performance of assigned duties.
Nurse Extern
St. Claire Regional Hospital
Morehead, KY
12.2021 - 05.2023
- The Nurse Extern is accountable for providing nursing assistance and performing basic nursing procedures to patients within an assigned nursing department, under the supervision of a Registered Nurse.
- The Nurse Extern can only be delegated tasks for which they have had successful clinical training through their school of nursing and for which they have received validation.
- Assists with routine patient care and treatment of patients as delegated by the RN/LPN or designee and under the direct supervision of the RN/LPN including, but not limited to vital signs, Intake Output, pain level assessment, administering enemas, applying hot/cold packs, glucoscans, height and weight, transporting, ambulating, answering call lights, cleaning equipment, sitting 1:1’s, receiving patients in room, assisting in pre/post-operative care, assisting in admission/discharge activities and assisting in treatments.
- Provides ADL’s, & adjunct care by administering enemas, nonsterile dressings, surgical preps, ice packs, heat treatments, sitz and therapeutic baths; applying restraints.
- Maintains patient stability by checking vital signs and weight; testing urine; recording intake and output information.
- Documents actions by completing forms, reports, logs, and records.
- Serves and protects the hospital community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and JACHO standards, HIPPA.
- Accountable for providing nursing assistance and performing basic nursing procedures to groups of patients within an assigned nursing department, under the supervision, guidance and direction of a RN.
- In addition, the Nurse Extern can gain additional clinical practice to enhance their preparation as future licensed nurses.
- The following duties can never be delegated to a Nurse Extern: medication administration, any independent assumption of the role, function, or responsibility of a nurse and receipt or transcription of verbal orders.
Certified Nursing Assistant
Berea Health & Rehabilitation Center
Berea, KY
11.2019 - 01.2020
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Collected specimens, monitored vitals and maximized patient comfort.
- Documented patient intake and dietary requirements and assisted with feeding.
- Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Preserved patient dignity and minimized discomfort by carrying out duties such as bedpan changes, diapering and bathing.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Private First Class
United States Marine Corps
Parris Island, SC
10.2019 - 11.2019
- Mentored by Gunnery Staff Sergeant to align performance with Honor, Courage & Commitment core values and promote personal and professional development.
- To prove the fighting spirit running by outlast the physical, mental and moral battles in front of you.
- Learning Honor, Courage and Commitment values and understand them.
- To stay organized and paying attention to details. Figuring out above the chaos and overcome fear, doubt,exhaustion and strict living life style.
- Learning: Leadership roles, Combat protection strategies , fighting combat area to be alert of your surroundings, and Drill maneuvers to exact perfection. Marines knowledge of history, and medical aid of what to do in serious injuries.
- Effective decision-maker in high-pressure environments.Supervised operation and organizational maintenance of weapons systems and specialized equipment.
- Administered medications and immunizations.
Internet & Phone Repair Specialist
Charter Communications Spectrum
Louisville, KY
11.2018 - 05.2019
- Internet & Phone repair understanding the specific troubleshooting steps to have accurate and fast services to be working properly.
- Internet repairs issues: Intermittency connections cutting in and out, modem being offline needing tech
appointment or ETD to dispatch. - Understanding how internet works by wireless/hardwired connections.
- Wireless connections coaxial cable outlets to connect to modem and plug in wait 2-3 mins have the ethernet-cable from modem into a router wait 2-3 mins for network name then put password in to be connected-successfully.
- Phone repair issues having phone features enable/disable, dial tone, blocking anonymous callers,caller ID,house arrest issues, call forwarding and etc.
- Placing orders in CSG for cable, internet or phone services.
- STVA "Spectrum TV App" with issues of not working getting tv services on the Apple TV, Roku, and devices using the app to create a sign in and reset-passwords.
- Resolving email issues by @charter.net not sending and receiving emails, blocking emails and forwarding emails.
Logistics Account Executive
Total Quality Logistics Inc.
Lexington , KY
02.2018 - 05.2018
- Ability to multi-task managing at least two phones, while using email and IM.
- Hall of fame work ethic, a backbone for negotiating, the ability to handle conflict and computer skills.
- Make prospecting calls.
- Be able to make a sales pitch to people who have freight to ship.
- Negotiate with shippers and carriers. We believe in under promise and over deliver.
- Manage daily shipments and make sure they pick up and deliver 24/7/365.
- Be honest and proactive in your communication to customers and carriers by providing great customer service.
- Prepared correspondence, accounting and financial documents for analysis.
Technical Support Advisor
Conduent
Lexington, KY
08.2017 - 02.2018
- Assisted customers with technical issues live multiple chats.
- Displayed courtesy and strong interpersonal skills with all customer interactions.
- Improved reliability of supply chain software, systems, database and order processing.
- Resolved customer complaints and concerns with strong written and negotiation skills.
- Documented and executed maintenance procedures, including system upgrades, patch management and system backups.
- Informed customers about issue resolution progress.
- Referred difficult issues to upper management while maintaining positive support with customer.
- Created new account, reset passwords and configured access for users.
Customer Service Representative
Amazon
Winchester, KY
08.2016 - 08.2017
- Working Special projects on new things before released to the public like Prime Wardrobe, Pet Medications,Prime Photos and new amazon credit card memberships.
- Researched, documented and escalated cases to higher levels of support according to internal procedures.
Worked with customer service supervisor to resolve customer concerns. - Developed and maintained positive customer relationships.
- Respected for personal qualities, including accuracy, dependability, efficiency, curiosity, and intelligence.
- Assist customers with any issues that occur before/during/after they place an order on Amazon.com or
Amazon.ca. - Receive inbound phone calls/Chats/Emails that deal with website technical errors, billing, product information,resolving trouble tickets, and anything else that may come up, all while meeting productivity goal and staying in a satisfactory level of customer service.
Customer Service Representative
Senture
London, KY
06.2015 - 07.2016
- Attended weekly meetings, collaborating with team members on goal implementation.
- Organized and collected daily and weekly progress reports for improved efficiency.
- Respected for personal qualities, including responsible, intelligent, firm, and organized.
- Assisted with FAFSA Applications and FSA ID to help people create or edit accounts.
- Connecting with tax information to see if everything looks good for the school information.
- Provided FAFSA applicants details when deadlines were ending; as well as providing website navigation.
Customer Service Representative
General Dynamics
London , KY
05.2014 - 06.2015
- Follow directions via email; Leadership; or other means regarding the switching back and forth from one type call to the other.
- Successfully complete ongoing healthcare training requirements; including but not limited to Part A Claims;Part B Claims; and DME Tier 1; as business needs dictate.
- Assist caller with filling out online marketplace healthcare application and submitting it electronically to plan provider for processing.
- Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts read by the Customer Service Representative to the caller.
- Refer calls as required to Customer Service Representative II.
- Maintain up-to-date knowledge of CMS regulations and policies as they apply to both the healthcare programs by completing all assigned training.
Server
Cracker Barrel Old Country Store Inc
London, KY
05.2013 - 05.2014
- Performs guest service in the dining room by making sure that all dining room guests are seated at a clean proper set up table, that all guests receive prompt attention, have their orders promptly prepared and served, and that tables are cleaned and ready for the next guests.
- Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example.
- Make decisions and solve problems in the interest 100% guest satisfaction.
- Carefully monitors the operation of the stores and assists the manager in identifying and solving present and potential guest problems.
- Follows Cracker Barrel Old Country Store operational policies and procedures, including safety and security, ensure the safety of all employees and guests during each shift.
- Maintains a clean and organized workspace.
Education
Certificate - State Certified Nurse Aide
Maysville Community And Technical College
Mount Sterling, KY08.2023
Bachelor of Arts - University Studies
Morehead State University
Morehead, KY07.2023
Associate of Science - Accounting
Somerset Community College
London, KY08.2018
High School Diploma -
North Laurel High School
London, KY05.2014
Affiliations
- American Association of Critical-Care Nurses - Student (Customer ID: 13394448)
Certification
- Accounting (Somerset Community College) 2018
- Financial Perspectives (Somerset Community College) 2018
- General Business (Somerset Community College) 2018
- Basic Life Support (BLS) by American Heart Association - Issue Date: 1/26/2023, Renew By: 01/2025, eCard Code: 235413034305
Timeline
State Certified Nurse Aide
St. Claire Regional Hospital
05.2023 - Current
Nurse Extern
St. Claire Regional Hospital
12.2021 - 05.2023
Certified Nursing Assistant
Berea Health & Rehabilitation Center
11.2019 - 01.2020
Private First Class
United States Marine Corps
10.2019 - 11.2019
Internet & Phone Repair Specialist
Charter Communications Spectrum
11.2018 - 05.2019
Logistics Account Executive
Total Quality Logistics Inc.
02.2018 - 05.2018
Technical Support Advisor
Conduent
08.2017 - 02.2018
Customer Service Representative
Amazon
08.2016 - 08.2017
Customer Service Representative
Senture
06.2015 - 07.2016
Customer Service Representative
General Dynamics
05.2014 - 06.2015
Server
Cracker Barrel Old Country Store Inc
05.2013 - 05.2014
Certificate - State Certified Nurse Aide
Maysville Community And Technical College
Bachelor of Arts - University Studies
Morehead State University
Associate of Science - Accounting
Somerset Community College
High School Diploma -
North Laurel High School
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