Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Academic Advisor/Enrollment Specialist
Northern Arizona University
06.2013 - 10.2019
Built student schedules from initial semester to graduation
Helped students with initial adjustment to university academic life and interpreted institutions policies and requirements.
Conducted academic advisement services for students on reoccurring basis to maintain educational progression.
Answered student inquiries and resolved problems related to curriculum and course prerequisites.
Pima Medical Institute
05.2010 - 06.2013
Admissions Support
o Provided program information to prospective students for 13 campuses across the
Southwest US
O Traveled to each campus as a “mystery shopper” with the Director of Admissions
O Filled daily appointment schedules for Career Advisors at each campus.
Enrollment Counselor
University of Phoenix
05.2008 - 10.2009
O Working with prospective students to overcome obstacles to their education
O Helping students through the enrollment paperwork and financial aid applications
O Preparing students for their classes through one-on-one tutoring and sharing
personal experience
O Mentoring students through their first eleven weeks of courses, and serving as
their point of contact with the University.
Property Damage Claims Adjuster
Ameriprise Auto & Home Insurance
03.2007 - 01.2008
O Evaluating coverage for property damage in auto losses, investigating claims to
determine liability, negligence; indemnifying claimants
O Referring claimants to sales reps for the addition of new coverages to existing
policies and new customers for new policies
O Worked under time-sensitive deadlines in compliance with California State Law
for contacting customers involved in a loss, paying damages, and determining
liability
O Attending to the situational needs of distressed clients, providing general
customer service.
Education
No Degree - Small Business Administration And Management
Northern Arizona University
Flagstaff, AZ
No Degree - Political Science
Hampton University
Hampton, VA
Skills
Resource Identification
College Application Assistance
Advisee Communication
Instructional Strategies
Excellent Written and Oral Communication
Timeline
Academic Advisor/Enrollment Specialist
Northern Arizona University
06.2013 - 10.2019
Pima Medical Institute
05.2010 - 06.2013
Enrollment Counselor
University of Phoenix
05.2008 - 10.2009
Property Damage Claims Adjuster
Ameriprise Auto & Home Insurance
03.2007 - 01.2008
No Degree - Small Business Administration And Management
ADJUNCT COLLEGE INSTRUCTOR at Maricopa County Community College District, Colorado Technical University Online, Northern Arizona University OnlineADJUNCT COLLEGE INSTRUCTOR at Maricopa County Community College District, Colorado Technical University Online, Northern Arizona University Online