Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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James M. Gambill

Arlington Heights,IL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

18
18
years of professional experience

Work History

Community Association Manager

Chicagoland Community Managament
11.2024 - 01.2025
  • Coached association board members on their roles and responsibilities, empowering them to make informed decisions for the betterment of their communities.
  • Increased compliance with association rules by conducting regular inspections and enforcing regulations fairly.
  • Prepared comprehensive financial reports for board review, ensuring transparency in budgeting decisions and fiscal health of each association managed.
  • Developed and adhered to community budgetary restrictions in collaboration with board of directors.

Community Association Manager

Kass Management
08.2022 - 10.2024
  • Enhanced communication between homeowners and board members through regular meetings and detailed reports.
  • Managed budgets for multiple communities, ensuring financial stability and proper allocation of funds.
  • Developed and maintained strong relationships with vendors, resulting in cost-effective services for the associations.
  • Enforced compliance with community regulations and guidelines.
  • Assisted boards in updating governing documents to reflect current industry standards and legal requirements.

Crew Member Team Leader

Trader Joe's
12.2014 - 06.2023
  • Provide excellent customer service by greeting customers and meeting quality expectations.
  • Department manager of liquor and dairy; delivering sales increases to lead the entire region.
  • Resolve customer complaints while prioritizing customer satisfaction and loyalty.
  • Introduce higher standards for customer service and increased efficiency by streamlining operations.

Bar Manager

Pub 83
05.2017 - 10.2019
  • Closed out cash register and prepared cashier report at close of business.
  • Maximized customer service by training staff, overseeing operations and resolving issues.
  • Assisted servers with specialty drink orders by preparing on-demand items without delay.

Server Manager

Egg Harbor Cafe
03.2012 - 07.2014
  • Handled guest complaints positively and offered appreciation tokens to build customer loyalty.
  • Led team of servers to consistently meet customer service and sales targets.
  • Completed daily procedure checklist and communicated changes to servers and kitchen staff.

Account Manager/Warehouse Manager

Chicago Lighting
05.2007 - 03.2012
  • Completed timely and accurate daily logs to keep internal reporting accurate and track materials movement.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.

Education

Special Education

Northeastern Illinois University
Chicago, IL

Skills

  • Strong Communication and Interpersonal Skills
  • Adaptable and Flexible
  • Managing Operations and Efficiency
  • Work Planning and Prioritization
  • Focus and Follow-Through
  • Continuous Improvements

Affiliations

Available Upon Request

Timeline

Community Association Manager

Chicagoland Community Managament
11.2024 - 01.2025

Community Association Manager

Kass Management
08.2022 - 10.2024

Bar Manager

Pub 83
05.2017 - 10.2019

Crew Member Team Leader

Trader Joe's
12.2014 - 06.2023

Server Manager

Egg Harbor Cafe
03.2012 - 07.2014

Account Manager/Warehouse Manager

Chicago Lighting
05.2007 - 03.2012

Special Education

Northeastern Illinois University

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James M. Gambill