James M Stallworth
Inglewood,CA
Overview
41
41
years of professional experience
Work History
Services /Cable Splicing Technician
AT&T
Los Angeles, CA
08.1978 - 08.2019
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Maintained updated knowledge through continuing education and advanced training.
- Identified needs of customers promptly and efficiently.
- Maintained records of all splices and terminations performed on customer sites.
- Utilized a variety of hand tools such as cutters, strippers, crimpers, screwdrivers. when preparing cables for installation or repair work.
- Completed line work at heights using bucket trucks and underground using access points.
- Provided technical support to customers regarding their network connections and services offered by the company.
- Responded quickly to emergency service calls from customers experiencing issues with their networks or connections due to weather-related events or other unforeseen circumstances requiring immediate attention.
- Set up modems and other hardware with necessary cables.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked with cross-functional teams to achieve goals.
- Operated equipment and machinery according to safety guidelines.
- Tested circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions.
- Repaired damaged cables by stripping back insulation layers, replacing conductors and re-insulating with new jackets.
- and homes.
- Constructed various types of splices from fusion to butt connectors as well as temporary repairs using crimp connectors.
Education
MBA -
University of Redlands
Redlands, CA12-2002
Skills
- Network testing procedures
- Splice enclosure assembly
- Signal loss analysis
- Equipment calibration
- Safety procedures
- Problem-solving
- Effective communication
- Configuring devices
- Software proficiency
- Telecommunications Equipment Installation
- Organizational skills
- Analytical skills
- Equipment operation
- Time management
- Cable splicing
- Interpersonal skills
- Technical documentation
Timeline
Services /Cable Splicing Technician
AT&T
08.1978 - 08.2019
MBA -
University of Redlands