Overview
Work History
Education
Skills
Websites
Certification
Current Position
Timeline
Generic

James Malone

Columbus,OH

Overview

5
5
years of professional experience
1
1
Certification

Work History

IS Asset Management Specialist

Nationwide Children's Hospital
05.2024 - Current
  • Responsible for managing and optimizing the software assets within an organization
  • They keep an accurate inventory of all software assets, including licenses, contracts, and purchases
  • Ensuring compliance with licensing agreements and regulations is crucial to avoid legal issues and penalties
  • They work with software vendors to negotiate contracts, manage relationships, and ensure timely renewals and maintenance
  • Identifying opportunities to reduce costs and improve efficiency in software usage and procurement is another key aspect of their role
  • They oversee the entire lifecycle of software assets, from acquisition to disposal, ensuring optimal use and timely updates
  • Additionally, they create reports and analyze data to provide insights into software usage, compliance, and cost savings
  • Developing and implementing policies and procedures for effective software asset management is also part of their responsibilities
  • Leading my Team on all aspects of Software Management and Troubleshooting and resolving problems with over 105 different software
  • Act as a backup for current supervisor when they were absent.

Information Services Customer Services Analyst 1

Nationwide Children's Hospital
07.2022 - 05.2024
  • Gathers relevant information to assist in timely resolution of incidents and requests
  • Identifies situations requiring urgent attention, to effectively prioritize and escalate to appropriate tier 2 and 3 resources
  • Provides accurate and timely logging and resolution of issues
  • Takes ownership of customer issues, follows the status of issues on behalf of the customer, and communicates progress in a timely manner
  • Assists the IS Service Desk with continuous process improvement
  • Coordinate and plan operational projects
  • Lead a team of 3 or more to complete various projects and tasks

Desktop Support Technician Contract with Nationwide Childrens Hospital

TEKsystems
01.2022 - 07.2022
  • Install equipment and software to meet client needs
  • Maintain systems to ensure they run properly
  • Perform repairs when necessary, either through online chat, phone, or in-person
  • Train client staff on how to use new systems

Information Technology Field Technician

Excel Management Systems
09.2020 - 01.2022
  • Installing and configuring system software and hardware.
  • Providing operational support to the system and assisting employees in matters related to IT.
  • Supporting clients by installing, repairing, and maintaining equipment.
  • Showing customers how to use their equipment effectively.
  • Performing routine service and installation calls to clients' locations.
  • Providing support for technical and mechanical issues.
  • Consulting with clients to identify their hardware maintenance issues and addressing those issues effectively.

Education

Information Technology -

MyComputerCareer
Westerville, OH
01.2020

High school diploma - General Studies

Reynoldsburg High School
Reynoldsburg, OH
01.2005

Skills

  • Asset Life Cycle Management
  • Program Planning
  • Project Plans
  • Software asset management
  • Cost optimization
  • Policy development
  • Customer service
  • Team leadership
  • Technical troubleshooting
  • System installation
  • Operational support
  • Process improvement

Certification

  • MTA: Windows Server Administration Fundamentals, 2019
  • Information Technology Security and Administration (ITSA)

Current Position

IS Asset Management Specialist at Nationwide Children's Hospital

Timeline

IS Asset Management Specialist

Nationwide Children's Hospital
05.2024 - Current

Information Services Customer Services Analyst 1

Nationwide Children's Hospital
07.2022 - 05.2024

Desktop Support Technician Contract with Nationwide Childrens Hospital

TEKsystems
01.2022 - 07.2022

Information Technology Field Technician

Excel Management Systems
09.2020 - 01.2022

Information Technology -

MyComputerCareer

High school diploma - General Studies

Reynoldsburg High School

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James Malone