James Malone
Columbus,OH
Overview
5
5
years of professional experience
1
1
Certification
Work History
IS Asset Management Specialist
Nationwide Children's Hospital
05.2024 - Current
- Responsible for managing and optimizing the software assets within an organization
- They keep an accurate inventory of all software assets, including licenses, contracts, and purchases
- Ensuring compliance with licensing agreements and regulations is crucial to avoid legal issues and penalties
- They work with software vendors to negotiate contracts, manage relationships, and ensure timely renewals and maintenance
- Identifying opportunities to reduce costs and improve efficiency in software usage and procurement is another key aspect of their role
- They oversee the entire lifecycle of software assets, from acquisition to disposal, ensuring optimal use and timely updates
- Additionally, they create reports and analyze data to provide insights into software usage, compliance, and cost savings
- Developing and implementing policies and procedures for effective software asset management is also part of their responsibilities
- Leading my Team on all aspects of Software Management and Troubleshooting and resolving problems with over 105 different software
- Act as a backup for current supervisor when they were absent.
Information Services Customer Services Analyst 1
Nationwide Children's Hospital
07.2022 - 05.2024
- Gathers relevant information to assist in timely resolution of incidents and requests
- Identifies situations requiring urgent attention, to effectively prioritize and escalate to appropriate tier 2 and 3 resources
- Provides accurate and timely logging and resolution of issues
- Takes ownership of customer issues, follows the status of issues on behalf of the customer, and communicates progress in a timely manner
- Assists the IS Service Desk with continuous process improvement
- Coordinate and plan operational projects
- Lead a team of 3 or more to complete various projects and tasks
Desktop Support Technician Contract with Nationwide Childrens Hospital
TEKsystems
01.2022 - 07.2022
- Install equipment and software to meet client needs
- Maintain systems to ensure they run properly
- Perform repairs when necessary, either through online chat, phone, or in-person
- Train client staff on how to use new systems
Information Technology Field Technician
Excel Management Systems
09.2020 - 01.2022
- Installing and configuring system software and hardware.
- Providing operational support to the system and assisting employees in matters related to IT.
- Supporting clients by installing, repairing, and maintaining equipment.
- Showing customers how to use their equipment effectively.
- Performing routine service and installation calls to clients' locations.
- Providing support for technical and mechanical issues.
- Consulting with clients to identify their hardware maintenance issues and addressing those issues effectively.
Education
Information Technology -
MyComputerCareer
Westerville, OH01.2020
High school diploma - General Studies
Reynoldsburg High School
Reynoldsburg, OH01.2005
Skills
- Asset Life Cycle Management
- Program Planning
- Project Plans
- Software asset management
- Cost optimization
- Policy development
- Customer service
- Team leadership
- Technical troubleshooting
- System installation
- Operational support
- Process improvement
Certification
- MTA: Windows Server Administration Fundamentals, 2019
- Information Technology Security and Administration (ITSA)
Current Position
IS Asset Management Specialist at Nationwide Children's Hospital
Timeline
IS Asset Management Specialist
Nationwide Children's Hospital
05.2024 - Current
Information Services Customer Services Analyst 1
Nationwide Children's Hospital
07.2022 - 05.2024
Desktop Support Technician Contract with Nationwide Childrens Hospital
TEKsystems
01.2022 - 07.2022
Information Technology Field Technician
Excel Management Systems
09.2020 - 01.2022
Information Technology -
MyComputerCareer
High school diploma - General Studies
Reynoldsburg High School