Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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James Marshall Pybus

Summary

Professional and knowledgeable office assistant offering several years of experience with technical equipment, computer programming, and customer service. Highly efficient planning, problem-solving, and communication skills.

Overview

4
4
years of professional experience

Work History

Receptionist/Customer Service

CSL Plasma
09.2022 - 07.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive and welcoming first impression.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Responded to inquiries from callers seeking information.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Answered central telephone system and directed calls accordingly.
  • Collected blood samples in accordance with laboratory protocols and regulations.
  • Conducted plasma sampling including testing for substance and disease.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
  • Organized, maintained and updated information in computer databases.

Receptionist Administrator

LaQuinta Inn & Suits
07.2022 - 10.2022
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collected room deposits, fees, and payments.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.

Cashier/Supervisory Specialist

HEB Grocery Store
05.2019 - 05.2020
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked closely with shift manager to solve problems and handle customer concerns which was incredibly important during the pandemic for all customers' needs.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Developed and implemented customer service policies to enhance satisfaction during the pandemic to help protect employees and customers during this period of new information regarding the spread of Covid.
  • Developed effective improvement plans in alignment with goals and specifications to help all customers in purchasing what they needed during the pandemic when fab buying left shelves empty and customers without much needed supplies.

Education

Computer Science

Angelo State University
San Angelo, TX
05.2026

Skills

  • Project Coordination
  • Tech-Savvy
  • Technical Support
  • Office Equipment Operations
  • Multi-Line Telephone Operation
  • Customer Service
  • Attention to Detail
  • Microsoft Office Proficiency

Accomplishments

I have a broad base is American Sign Language and can communicate easily using ASL.

I received the award from Randall High School as Outstanding ASL Student for my achievements with ASL.

I am currently working on my Computer Science Degree and am hoping to attain my degree in 2026.

I am looking forward to contributing to a company where all of my assets can make me a valued employee.

Timeline

Receptionist/Customer Service

CSL Plasma
09.2022 - 07.2023

Receptionist Administrator

LaQuinta Inn & Suits
07.2022 - 10.2022

Cashier/Supervisory Specialist

HEB Grocery Store
05.2019 - 05.2020

Computer Science

Angelo State University

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James Marshall Pybus