James A. McDonald, IV
Harper Woods,MI
Summary
Purpose driven achiever with a track record of exceeding targets and driving success in fast-paced environments. Combining strategic thinking with hands on experience to consistently deliver impactful solutions that enhance organizational performance. Proven ability to navigate complex challenges, adept at identifying opportunities and implementing effective strategies to drive growth and achieve desired outcomes.
Overview
11
11
years of professional experience
Work History
Branch Rental Manager
Enterprise Rent-A-Car
02.2021 - 01.2025
- Managed daily operations of a high-volume rental car branch with an inventory of over 180 cars, overseeing staff, customer satisfaction, vehicle inventory, and sales to ensure operational efficiency, talent development and profitability
- Led and developed a team of 5-7 employees fostered in a culture of top performance, customer service & career development through on the job training, dynamic leadership, goal setting, performance review & follow up
- Implemented sales and marketing strategies attracting additional business from local body shops, dealerships, & corporate clients, increasing rental revenue 9.43% in 2024 totalling over $89,000
- Monitored financial performance of the branch, by managing operational & controllable costs, while achieving daily/monthly sales & utilization targets. Garnering a 38.6% increase in operational profits YoY in 2024
- Delivered exceptional customer service providing clean safe & reliable vehicles, addressed customer concerns, resolved complaints, and maintained positive relationships, contributing to consistently high customer satisfaction ratings. Achieving #1 in Michigan six times
- Managed vehicle inventory by overseeing fleet availability, vehicle condition, and maintenance ensuring efficient and timely repair, & positive relationships with local body shops & maintenance vendors
- Optimized branch operations by managing rental agreements, scheduling staff, delegating tasks, and ensuring compliance with company policies and procedures
- Analyzed performance data and customer feedback to identify trends, improve processes, and inform business decisions for enhanced operational outcomes. Spearheading several branch initiatives that increased performance & customer satisfaction
Admissions Representative
Dorsey Schools
04.2018 - 02.2021
- Proactively recruited prospective students through outreach initiatives, including cold phone calls, incoming calls, emails, in-person visits, job fairs, and community events to schedule an information session
- Conducted one-on-one interviews with prospective students to assess their educational goals and motivations for enrollment
- Provided admissions counseling to potential students, explaining program details, career paths, financial aid options, & admissions requirements
- Built and maintained relationships with students, families, and community partners to establish a strong referral network and increase enrollment
- Achieved enrollment targets and sales goals by effectively presenting the benefits of Dorsey Schools & its programs securing student commitments
Incentives Advocate
Volkswagen Group of America
10.2015 - 04.2018
- Collaborated with dealership sales teams via phone, email and online chat to educate and support them in presenting available incentives to potential customers, boosting sales opportunities
- Explained incentive program details to customers, including discounts, rebates, lease deals, and terms such as dollar amounts, expiration dates, and qualifying conditions
- Verified customer eligibility for specific incentives by assessing factors like purchase history, vehicle type, and location
- Managed customer data in the Volkswagen CRM system, ensuring accurate tracking of incentive usage and customer interactions
- Provided exceptional customer service, ensuring a positive experience by addressing concerns, resolving issues, and ensuring satisfaction with incentive offers
- Leveraged sales knowledge to effectively promote incentive programs, driving vehicle purchases and supporting sales targets
Media Relations Intern
Philadelphia Eagles
07.2014 - 12.2014
- Assisted with media inquiries, responding to requests from journalists and media outlets in a timely and accurate manner
- Supported event coordination for NFL events, including press conferences and media days, ensuring smooth media operations
- Supported media outreach efforts, helping to arrange interviews and media opportunities for NFL executives, coaches, and players
- Created and edited content such as press releases, media advisories, and other communications for distribution to the press using In Design
- Engaged in professional networking to maintain strong relationships with media professionals to drive partnerships and continued coverage
Education
Bachelor of Science - Sports Management
Hampton University
Hampton, VA05.2015
Skills
- Staff Training & Development
- Sales strategy
- Event & Project Management
- Negotiation
- Critical Thinking
- Data Analysis
- Customer Service
- Communication
Affiliations
- Omega Psi Phi Fraternity Inc.
Timeline
Branch Rental Manager
Enterprise Rent-A-Car
02.2021 - 01.2025
Admissions Representative
Dorsey Schools
04.2018 - 02.2021
Incentives Advocate
Volkswagen Group of America
10.2015 - 04.2018
Media Relations Intern
Philadelphia Eagles
07.2014 - 12.2014
Bachelor of Science - Sports Management
Hampton University
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