Mike Mullenax

• Supervised daily asset movement, new account development and trade review.
• Identified opportunities for improvement and increased efficiency in Day to Day operational processes.
• Answered clients' questions regarding details of financial plans and strategies and explained data in easy-to-understand terms.
• Interviewed clients to determine income, expenses, financial objectives and risk tolerance in order to develop successful financial plans.
• Presented findings from research studies conducted on various aspects of the auto industry.
• Designed marketing strategies tailored to target specific demographics within the auto industry.
• Developed comprehensive business plans for new automotive ventures.
• Identified potential areas of improvement in existing dealership operations.
• Analyzed data to make recommendations for improved service and product offerings.

• Supervised service staff to guarantee customer satisfaction and adherence to company policies.
• Establishing and nurturing relationships with customers, vendors, and suppliers.
• Monitored service performance metrics to identify areas of improvement.
• Provided timely resolution for customer issues
• Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
• Generated comprehensive service activity reports for senior management analysis.
• Delivered comprehensive training programs to educate new team members on utilizing customer relationship management software systems.
• Analyzed existing processes to identify potential cost savings initiatives.
• Implemented innovative approaches to improve customer experience by integrating advanced product features and streamlining processes.
• Developed and implemented standardized operating procedures for all service functions.
• Successfully onboarded and educated service department personnel, resulting in improved performance.
• Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.

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• Collaborated with senior leadership to set long-term objectives for the company.
• Recruited, trained, supervised, evaluated and mentored staff members.
• Managed budgeting and financial planning processes for the organization.
• Assessed employee performance against established benchmarks or targets.
• Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
• Identified opportunities for process optimization through data analysis.
• Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
• Coordinated resources across departments to maximize productivity levels.

• Completed repairs and maintenance to major vehicle models to meet safety specifications.
• Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs.
• Conveyed troubleshooting diagnosis to customer and outlined proposed repair plan and associated costs.
• Searched within service and maintenance manuals to perform repairs and diagnosis.
• Utilized infrared engine analyzers, compression gauges and computerized diagnostic devices to test vehicle components and systems.
• Repaired engines and transmissions, providing labor and parts cost breakdowns for work performed.
• Conducted routine servicing on fuel, electrical and cooling systems.

• Adjusted, repaired or replaced defective automotive parts.
• Inspected vehicles to assess damage and plan for repairs and new parts.
• Repaired transmissions, engines, coolant systems and suspension systems on vehicles.
• Tested electronic components and computer controls with specialized devices.
• Completed repairs and maintenance to major vehicle models to meet safety specifications.
• Conveyed troubleshooting diagnosis to customer and outlined proposed repair plan and associated costs.
• Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs.
• Utilized infrared engine analyzers, compression gauges and computerized diagnostic devices to test vehicle components and systems.
• Repaired engines and transmissions, providing labor and parts cost breakdowns for work performed.
• Conducted routine servicing on fuel, electrical and cooling systems.

• Monitored work areas to prevent or correct unsafe conditions or violations of safety procedures.
• Trained and mentored employees in procedures and performance improvement strategies.
• Used vehicle component knowledge to diagnose issues and perform maintenance and repairs.
• Trained, coached and supported staff members to maximize productivity.
• Inspected and assessed completed work using hand tools or gauges.
• Managed team of 12 personnel focused in the shop and the field.
• Conferred with management to coordinate work activities or identify needed resources.
• Assigned tasks to employees and monitored productivity, performance and task completion.
• Enforced company policies, answered coworkers' questions and trained new personnel.