Summary
Overview
Work History
Education
Skills
Timeline
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James Mike Dawkins

Houston,TX

Summary

Technical Sales Account Executive Technical Sales Account Executive with expertise in software and hardware sales. Known for customer relationship management, technical acumen, sales strategy and driving growth. Passionate about delivering solutions which meet, and exceed customer needs.


Technical Sales | Customer Relationship Management | Negotiations | Business Strategy | Planning and Budgeting Technical Skills/Experience OS and Software deployments/configuration/troubleshooting/imaging | Computer Controlled Systems | Signal Processing Electronics | Analog Electronics | CAD Packages: Autodesk | MS Office Suite | Office365 Admin | Avaya IP Office Manager | Xima Chonicall | Cryogenic instrumentation and hardware | Computer repair/maintenance/troubleshooting | eDiscovery

Overview

11
11
years of professional experience

Work History

Math Teacher and Team Leader

Apollo, Lee/Sharpstown High School
Houston, TX

Staff Researcher and Associate Physics Instructor

Indiana University and ICFU
Bloomington, IN

Medium Business Account Executive

DELL TECHNOLOGIES
HOUSTON, TEXAS
02.2022 - 09.2022
  • Managed a territory of over 700 commercial accounts in mid-market segment
  • In first 2 quarters, had a $12M quota, with 110% attainment across both, with a 107% attainment in ISG across server and storage in FY23 Q1, and 135% in storage in FY23 Q2
  • Met and exceeded quota in first two quarters with Dell
  • Took on a $7M quota in first quarter with company, and achieved 120% attainment
  • Established and grew sales pipeline 8% y/y
  • Discovered area of opportunity with a "Net new business" customer that created $1M in revenue from our accessories LOB
  • Worked out a workflow that saved a customer millions annually, while creating $2M+ in revenue for Dell
  • Established several new customer bases, and relationships
  • Re-established relationships with customers that had been "lost" to competitors under a previous AEs
  • Resulting in net new LOBs, and $250K in revenue

IT & Computer Support Manager

WORLD CINEMA INC
HOUSTON, TEXAS
05.2017 - 02.2022
  • Managed a team of 4 to handle the internal IT infrastructure, covering 200 users
  • Maintained and purchased in-house hardware and software applications in excess of $200k annually
  • Worked with exec team to map out and coordinate future growth of World Cinema from an IT perspective
  • Identified technology needs and made recommendations to the executive level business team
  • Built and maintained relationships with various vendors and field techs
  • Implemented organization-wide technology updates and mandates, while also teaching, and onboarding employees on new tech features and security changes
  • Planned and Integrated new, company-wide technology systems with existing architecture, with a team of 2 to 4
  • Managing a budget ranging from $300K to ~$1.5M
  • Trained new IT staff on SOPs and WCI’s internal infrastructure
  • Supported IT requirements that grew user base from

Technical Advisor

Apple Inc, Apple At Home
08.2013 - 05.2017
  • Technical support: Provide technical support and troubleshooting to customers on Apple Operating Systems, devices and software, through extensive and efficient probing and analysis
  • Account management: Assisting clients with setting up and managing personal and business accounts, in addition to managing cloud storage
  • Customer service: Customer first approach! Looked for any area of opportunities to maximize customer experience, beyond just what they contacted support for
  • While also keeping an eye out for areas of opportunity to provide further services and offerings that Apple had available.

Brand Ambassador, On-site manager

Strategic Experiential Group
Houston, Texas
02.2012 - 03.2016
  • On/Off-premise, Engaged with event patrons to get them excited about whichever offerings we were promoting for that event, while also educating them about the libation that we were promoting at the venue
  • Created and nurtured relationships with local venue owners and managers
  • Growing our presence within the Houston market
  • Scheduled, set up, organized, and ran on-premise event activations
  • Managed and trained new BAs, and other On-site managers

Education

Bachelor of Science (B.S - Physics

Indiana University

Skills

B2B sales

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Timeline

Medium Business Account Executive

DELL TECHNOLOGIES
02.2022 - 09.2022

IT & Computer Support Manager

WORLD CINEMA INC
05.2017 - 02.2022

Technical Advisor

Apple Inc, Apple At Home
08.2013 - 05.2017

Brand Ambassador, On-site manager

Strategic Experiential Group
02.2012 - 03.2016

Math Teacher and Team Leader

Apollo, Lee/Sharpstown High School

Staff Researcher and Associate Physics Instructor

Indiana University and ICFU

Bachelor of Science (B.S - Physics

Indiana University

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James Mike Dawkins