JAMES MILDREN

• Collaborated with product managers to define requirements and envision product design strategies that aligned with business goals.
  Created detailed wireframes and prototypes to guide development team in building high-quality applications.
  Elevated user satisfaction with intuitive interface designs, incorporating user feedback and usability testing findings.
• Led redesign efforts for legacy applications, modernizing interfaces while preserving critical functionality desired by existing users.
• Incorporated feedback from stakeholders throughout design process, resulting in tailored solutions that met business requirements.
• Facilitated cross-functional team collaboration, ensuring design concepts were aligned with both technical constraints and business objectives.
• Developed and maintained design wireframes, mockups, and specifications to ensure clear communication of design intent and functionalities.
• Enhanced user experience by designing intuitive navigation and visually engaging interfaces.
• Conducted thorough user research, identifying key pain points and opportunities for improvement.
• Championed accessibility standards and design consistency within J.B. Hunt, resulting in more inclusive digital experiences for all users.
• Improved design consistency by creating and maintaining comprehensive UI component library.
• Designed mobile app interfaces that balanced aesthetic appeal with functional simplicity, enhancing user engagement and satisfaction.
• Led user testing sessions to gather feedback, using insights to drive design improvements and increase product satisfaction.
• Managed multiple projects simultaneously, ensuring timely delivery of high-quality work within established deadlines.
• Performed manual testing on UX design elements and complete UX designs, authoring feedback reports for use in future updates.
• Streamlined design process, integrating collaborative tools and methodologies to enhance team efficiency.

• Developed custom training programs tailored to diverse learner populations in various industries and sectors.
  Assisted in selection of appropriate tools and technologies for effective course development and delivery.
  Enhanced e-learning experience by designing interactive and engaging instructional materials.
  Collaborated with subject matter experts and product owners to create accurate, relevant, and effective learning content.
• Fostered culture of continuous learning through ongoing professional development initiatives within J.B. Hunt
• Reduced learner feedback time, implementing automated systems for quicker and more personalized responses.
• Conducted comprehensive needs analysis to identify areas for instructional improvement and targeted training solutions.
• Evaluated existing course materials, identifying opportunities for enhancement or revision based on learner feedback.
• Managed multiple projects simultaneously while maintaining high-quality deliverables under tight deadlines.

• Prioritized and managed 15-20 projects at a given time, working in conjunction with consultant teams and clients, completing more than 300 projects per year
• Utilized Adobe Creative Suite, including InDesign, Photoshop, and Illustrator to create quality visual content
• Designed attractive pre-campaign feasibility brochures and stationery for garnering support of major donor prospects during early stages of campaign
• Established and managed unique visual brand for capital campaigns, deciding on fonts, colors, graphics, and themes to be used throughout duration of campaign on all publications
• Created national organization and local chapter capital campaign brochures to clarify campaign goals and visually present scope of projects in order to increase alumni giving
• Developed newsletter masthead that guided look of each issue through static design elements while adhering to each group’s brand standards
• Built custom national organization and local chapter newsletters in order to further client fundraising and public relations goals
• Produced eye-catching postcards and invitations to promote alumni events
• Consolidated edits and feedback from team members and clients to revise and refine publications until proof was ready for printing and distribution
• Prepared design files for printer orders
• Reviewed prepress proofs for accuracy before final production
• Monitored emerging design trends and practices for useful techniques and cutting-edge developments suitable for integration into future projects
• Developed and maintained client websites through WordPress to engage alumni base in online platform
• Collaborated with Alumni Relations Department and Creative/Content Department to meet quarterly work output goals
• Communicated effectively with consultant teams on publications to ensure client satisfaction

• Copy edited company publications, such as Greek organization newsletters, capital campaign brochures, pre-campaign feasibility study reports, alumni solicitation letters, and other direct mail pieces
• Reviewed publications for correct spelling, punctuation, grammar, clear messaging, and consistent voice; ensure adherence to company’s in-house style and Chicago Manual of Style
• Tracked company’s entire capital and annual campaign publication workflow through management of Excel spreadsheets and Microsoft Outlook Tasks
• Reviewed first in-house proofs of newsletters, brochures, stationery, postcards, and other miscellaneous mailings for both correct copy and pleasing design layout
• Inspected hard copy prepress proofs of publications for copy and design before production

• Managed six alumni relations campaigns independently by coordinating with clients and staff to execute client contracts
• Strategized with clients and provided consultation on messaging for publications in order to help reach their fundraising and public relations goals
• Aggregated submitted client documents and improve upon messaging to meet a high standard of written publication
• Composed original articles on interviewed alumni in order to highlight their involvement with fraternity and impact it had on their lives
• Determined overall content for newsletters in order to produce compelling issues to cultivate emotional and financial commitment by alumni.

• Maintained employment when living abroad providing design services
• Produced monthly newsletter for Union Church of Guatemala.

• Managed 15-20 alumni relations campaigns independently by coordinating with clients and staff departments to execute client contracts
• Directed Alumni Relations Consultant (ARC) teams by leading team meetings, communicating shared vision for success, reviewing and editing publications, managing mailing timelines, and facilitating interoffice communications/operations
• Assisted Senior Vice President with supervising Alumni Services Department through HR process, team leadership, professional development, and training
• Interviewed and hired ARCs and administrative assistants
• Conducted six-month and annual reviews of ARC team members

• Managed 15-20 alumni relations campaigns by coordinating with clients and staff departments to execute client contracts
• Provided support as needed to all alumni relations teams by writing and editing articles for publications, with an emphasis in interviewing and writing alumni spotlight articles.

Google Certified UX Design Professional is a prestigious certification offered by Google that validates a professional's expertise and proficiency in UX Design. This certification demonstrates a deep understanding of user-centered design principles, usability best practices, and the ability to create intuitive and engaging digital experiences.