James N. Hipp
Atlas Copco
Hanceville,AL
17
years of professional experience
Service-focused techician bringing professional skills in customer relations, task prioritization, time management, and organization. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Well rounded in many skilled trades such as refrigeration, electrical, machining, welding , sales, and mechanics. The customers satisfaction is the overall goal to success.
Work History
Field Service Engineer
3 Years 3 Months- Installed and commissioned Atlas Copco equipment, ensuring safe startup and customer handover.
- Diagnosed compressor and vacuum system faults, restoring uptime through targeted repairs.
- Performed preventive maintenance using service checklists and OEM specifications.
- Calibrated controls, sensors, and pressure systems to maintain operational reliability.
- Collaborated with sales team to upsell products and services, leading to increased revenue.
Technician
2 Years 5 Months- Performed scheduled service and repairs on diesel powered generators, air compressors, and pumps.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Prioritize equipment maintenance to meet reservations.
- Set-up equipment on job sites.
- Completed job reports and logs immediately following service calls.
- Coordinated with marketing and operations to align promotions, inventory, and customer demand.
- Resolved client concerns quickly to protect accounts and maintain service standards.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Service Technician
2 Years 2 Months- Serviced all of Coke's in feild equipment for repair with minimal downtime.
- Demonstrated knowledge of company products and equipment. Regularly consulted with customers on repairs and maintenance.
- Assisted team members with refrigeration equipment troubleshooting and diagnostics.
- Installed new equipment and explained operation with routine maintenance protocols to customers.
- Collaborated with sales and service teams to support smooth customer experiences.
- Handled escalated concerns professionally, restoring confidence and protecting customer retention.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
Machinist /Welder
1 Year 4 Months- Operated and maintained up to 8 different mill and lathe machines to make / repair various parts
- Manually set up machinery and equipment including mills, lathes, and plainers
- Operated forklifts, hoists and other material handling equipment
- Read and interpreted blueprints, sketches and specifications and set up machines prior to beginning work
- Weld and fabricate parts and projects
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Press Maint /Maintenance Mechanic
6 Years 10 Months- Maintain hydraulic presses and equipment in fast pace environment
- Perform and prep overhauls on equipment
- Cleaned and lubricated parts to keep equipment operating at peak performance
- Troubleshoot and correct mechanical problems with machinery
Machinist
1 Year 11 Months- Set up and run machinery according to prints,
- Run lathes and mills
- Perform quality control on all parts machined
Education
High School Diploma
Some College (No Degree) - Machine Shop/Industrial Electronics Technology
Skills
Efficient troubleshooter
Mechanical drawing interpretation
Maintenance and repair
Preventive and reparative maintenance
EPA Certified
Money handling abilities
Complaint resolution
Customer service
Strategic sales knowledge
Electrical schematic reading
Refrigeration
Welding and Fabrication
Operate following equipment: skid steer
excavator
tractor
forklift
man lift
and bucket truck
Timeline
Field Service Engineer
Atlas Copco
07.2023 - CurrentRead More
Technician
Sunbelt Rentals Power & HVAC
02.2021 - 07.2023Read More
Service Technician
Coca Cola
12.2019 - 02.2022Read More
Machinist /Welder
Curtis Machine
08.2018 - 12.2019Read More
Press Maint /Maintenance Mechanic
Ball Corp.
09.2011 - 07.2018Read More
Machinist
Materials Tech. / Midsouth Nulcear
10.2009 - 09.2011Read More
Gardendale High School
High School Diploma
Read More
Wallace State Community College - Hanceville
Some College (No Degree) from Machine Shop/Industrial Electronics Technology
Read More