James N. Smoter

Wadsworth,OH

Summary

Driven professional with proven expertise in Hospitality Service and Conflict Management, honed at Quality Inn And Suites and Westview Healthy Living. Excelled in creating welcoming environments and resolving customer issues efficiently, showcasing a positive attitude and organizational skills. Achieved significant improvements in guest satisfaction and operational efficiency. Dependable Resident Assistant remains patient and calm in difficult situations. Mature and responsible with expertise in counseling and mediation. Exceptional communication and time management skills. Passionate and responsible Resident Assistant with proficiency in empowering individual self-sufficiency

Overview

years of professional experience

Work History

Resident Assistant

Westview Healthy Living

11.2023 - Current

Assisting residents with daily hygiene
Being part of group meetings
Assisting residents with dressing, toileting, and meals if needed
Assisting new residents with acclimating to there new home as well as hourly wellness checks
Assisting 40 residents with nightly care

Front Desk Receptionist

Quality Inn And Suites

06.2021 - Current

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Education

High School Diploma -

Cloverleaf High School

Lodi, OH

05.2021

Skills

Hospitality Service
Conflict Management
Positive attitude

Organized
Supportive
Time Management

Accolades

Marching band section leader junior and senior year
Outstanding upperclass marcher senior year
Best dressed sophomore, junior, and senior year

Timeline