James N. Smoter
Wadsworth,OH
Summary
Driven professional with proven expertise in Hospitality Service and Conflict Management, honed at Quality Inn And Suites and Westview Healthy Living. Excelled in creating welcoming environments and resolving customer issues efficiently, showcasing a positive attitude and organizational skills. Achieved significant improvements in guest satisfaction and operational efficiency. Dependable Resident Assistant remains patient and calm in difficult situations. Mature and responsible with expertise in counseling and mediation. Exceptional communication and time management skills. Passionate and responsible Resident Assistant with proficiency in empowering individual self-sufficiency
Overview
3
3
years of professional experience
Work History
Resident Assistant
Westview Healthy Living
11.2023 - Current
- Assisting residents with daily hygiene
- Being part of group meetings
- Assisting residents with dressing, toileting, and meals if needed
- Assisting new residents with acclimating to there new home as well as hourly wellness checks
- Assisting 40 residents with nightly care
Front Desk Receptionist
Quality Inn And Suites
06.2021 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Education
High School Diploma -
Cloverleaf High School
Lodi, OH05.2021
Skills
- Hospitality Service
- Conflict Management
- Positive attitude
- Organized
- Supportive
- Time Management
Accolades
- Marching band section leader junior and senior year
- Outstanding upperclass marcher senior year
- Best dressed sophomore, junior, and senior year
Timeline
Resident Assistant
Westview Healthy Living
11.2023 - Current
Front Desk Receptionist
Quality Inn And Suites
06.2021 - Current
High School Diploma -
Cloverleaf High School
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