Summary
Overview
Work History
Education
Skills
Timeline
Generic

JAMES "NIC" NICOLOSI

Parker,CO

Summary

Experienced leader in tire and wheel sales and management, with a strong focus on customer service and team motivation. Demonstrates expertise in providing solutions that enhance client satisfaction and loyalty. Consistently achieves sales goals through effective product recommendations and exceptional people skills, resulting in a high gross profit percentage by fostering strong customer and team relationships.

Overview

33
33
years of professional experience

Work History

Sales Associate

Wheel Pros
10.2018 - Current
  • Built and maintained relationships with customers to encourage repeat business.
  • Increased sales revenue by building a strong rapport with customers and recommending appropriate products based on their needs.
  • Answered customer questions about sizing, accessories, and availability.
  • Boosted customer satisfaction levels through exceptional service, and addressing concerns promptly.
  • Maintained excellent GP%.

Manager

AutoZone
07.2016 - 10.2018
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.

Manager

Firestone Auto Care
10.2012 - 07.2015
  • Worked effectively in fast-paced environments.
  • Managed and motivated employees to be productive and engaged in work.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers.

Senior Assistant Manager

Discount Tire
05.1992 - 09.2012
  • Oversaw daily operations, ensuring compliance with company policies and industry regulations while optimizing resources for maximum output.
  • Mentored junior staff members to enhance their skills, promoting growth within the company.
  • Directed promotion and brand loyalty efforts to build direct relationships with customers.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Responded to customer concerns, working with manager to raise customer satisfaction ratings.

Education

GED -

Andres High School
El Paso, TX
05.1991

Skills

  • Tire and Wheel Expert
  • Exceptional customer service
  • Excellent people skills
  • Teamwork and Collaboration
  • Client Service
  • Product Sales
  • Product Recommendations
  • Sales Goals Attainment

Timeline

Sales Associate

Wheel Pros
10.2018 - Current

Manager

AutoZone
07.2016 - 10.2018

Manager

Firestone Auto Care
10.2012 - 07.2015

Senior Assistant Manager

Discount Tire
05.1992 - 09.2012

GED -

Andres High School

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