James Nolan Graff

Created and undertook a job task analysis for this organization; recruited for a national position; screened counselors, employees, and other job candidates; and provided administrative assistance in collaboration with the HR Manager.

• Assisted human resources by scheduling phone screens and on-site interviews.
• Drafted technical documents, social media posts and internal memoranda.
• Maintained relationships with personnel using strong collaboration and teamwork skills.
• Posted job openings, screened resumes and scheduled interviews to fill positions with qualified candidates.
• Updated and maintained employee records to respond quickly to requests for information.
• Conducted orientations and helped employees complete necessary paperwork to get new hires established and up to speed quickly.
• Supported efforts to optimize employee engagement, diversity and inclusion.
• Assisted with performance evaluations and identified areas for improvement to provide opportunities for growth.
• Recruited and screened qualified potential employees.
• Assisted with meetings and presentations within company.
• Filed paperwork, sorted mail, and maintained office organization.
• Helped plan and implement training sessions to provide employees with skills and knowledge necessary to perform work productively.

• Recruiting sales managers and team members for a small medical sales subcontractor across multiple states
• I created a recruitment strategy for the company, conducted employee orientation, and established monthly reviews for training, engagement, safety, and performance evaluation for the management team.
• Advised executives on best practices for employee growth and productivity goals, consistently helping companies improve retention.
• Provided human resources, recruiting and resource allocation guidance in consulting environment.
• Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
• Assisted and guided on HR procedures and program development by devising performance evaluations, job descriptions and industry-standard salary ranges.
• Created and implemented forward-thinking initiatives to improve employee engagement.
• Drove change management practices to incorporate diversity and inclusion strategy to foster culture of inclusion to maximize competitive advantage and skills of workforce.

Performed HR tasks like creating employee handbooks, job descriptions, and SOPs for a rebranding project in addition to managing the bookkeeping for more than 250 vendors, handling payroll, and training managers on new software.

• Coordinated with General Manager in different operational issues and promotional activities.
• Supervised operations team to support operational excellence and excellent customer service.
• Developed and maintain operational guidelines for staff.
• Monitored inventory and approved reorders of stock to secure necessary resources and meet customer demand.
• Taught employees how to collaborate on daily job tasks and achieve service targets.
• Monitored employee productivity and optimized procedures to reduce costs.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Managed sales, marketing and account operations efficiently.
• Negotiated price and service with vendors to decrease expenses and increase profit.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

• Launched a new concept restaurant and acted as the primary recruiter for the front-of-house team
• I was responsible for the full cycle recruitment of all new team members
• Established schedules, engagement activities, training, education programs, and inventory and sales standards for the staff members
• Prioritized guest and coworker engagement and ensured my coworkers knew about our products and service standards through training and development, aiming to provide the best possible experience.
• Served high customer volumes during special events, nights, and weekends.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Crafted special drink and cocktail menu items for seasonal offerings.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.
• Obtained cash bank and stocked service bar to prepare for operation.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Tracked bar stock levels and promptly replenished low materials to prevent shortages.
• Recruited and trained new bartenders and barbacks to help maintain talented team.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.

Czechia and Croatia

• Privately taught English to people of different ages, providing lessons plans tailored to meet individual needs.
• Taught at an embassy school in Prague and a summer camp in Split.
• Assessed work of adult students to evaluate progress and identify areas for improvement.
• Employed variety of assessment tools and strategies to improve instruction methods.
• Modified curriculum plans with colleagues to meet changing student needs.
• Gave one-on-one attention to each student while maintaining overall focus on entire group.
• Used positive reinforcement and provided clear feedback to help students succeed.
• Provided individual mentoring and special tutoring to special needs students.

Traveled across the USA as a featured and headlining performer

• Handled correspondence, scheduling and contracts for appearances.
• Used body movements, gestures and facial expressions to perform interpretations of emotions, actions and situations.
• Used Facebook, Twitter and Pinterest to market and promote shows.
• Wrote, edited and produced comedy bits and sketches on variety of topics.
• Ran open mic events for [Number] other performers in [Location].
• Sought out auditions for different roles, arriving on time and well-prepared.