Summary
Overview
Work History
Education
Skills
Timeline
Generic

James O McHenry

Aumsville

Summary

Dynamic Operations Manager with 2 years at Ryder Truck Rental, skilled in P&L analysis and team coaching. Proven track record in enhancing customer satisfaction and streamlining operations, resulting in increased employee retention. Strong problem-solving abilities complemented by effective communication skills, driving performance improvements and fostering a positive work environment.

Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.

Overview

9
9
years of professional experience

Work History

Operations Manager

Ryder Truck Rental
09.2020 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Analyzed and reported on key performance metrics to senior management.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Increased profit by streamlining operations.

Diesel Mechanic

DECORATIVE BARK
02.2018 - 09.2020
  • Utilized hand tools and power tools to repair and maintain diesel engines according to industry standards.
  • Performed preventive maintenance on engines, transmissions, tires, and other vehicle systems.
  • Troubleshot and diagnosed problems with brakes, steering, and transmissions.
  • Completed checklist of fluid levels, air filter, tire pressure, and more as part of service orders.
  • Examined engines, transmissions and vehicle systems to diagnose issues.
  • Documented findings and actions taken.
  • Troubleshot electrical system issues accurately to reduce the likelihood of recurring problems down the line.
  • Inspected and adjusted brakes, steering systems and wheel bearings to address related issues.
  • Installed new systems and components in vehicles.
  • Disassembled and repaired diesel engines in automobiles, trucks, buses, and construction vehicles.
  • Contributed to a positive work environment with strong interpersonal skills, teamwork abilities, and effective communication among colleagues and supervisors alike.

Diesel Mechanic

NORTHWEST ROCK
01.2017 - 02.2018
  • Utilized hand tools and power tools to repair and maintain diesel engines according to industry standards.
  • Performed preventive maintenance on engines, transmissions, tires, and other vehicle systems.
  • Troubleshot and diagnosed problems with brakes, steering, and transmissions.
  • Completed checklist of fluid levels, air filter, tire pressure, and more as part of service orders.
  • Supported overall workshop efficiency by maintaining a clean, organized workspace and adhering to safety guidelines.
  • Diagnosed and repaired diesel engines to restore functionality in heavy-duty vehicles.
  • Maintained detailed records of all repairs, parts replacements, and services performed for reference during future work.
  • Examined engines, transmissions and vehicle systems to diagnose issues.
  • Documented findings and actions taken.

Education

Military Certified - Gas Turbine Mechanic ( Jet Engine )

US Navy
Great Lakes, IL
06-2003

High School Diploma -

PORTERVILLE HIGH SCHOOL
Porterville, CA
06-2002

Skills

    I have been in the role as a Operations Manager for 2 years Im able to read and understand the P&L , plan and schedule preventive maintenance , and willing to step in and help my crew when needed

    Able to work independently and in a team environment to accomplish assignments and meet deadlines Communicate well with others Knowledgeable in both diesel and gasoline vehicles and equipment Strong problem solving skills

    A/C certification2016

    Airbrake certification 2015

    Have training in annual vehicle inspections, King Pin /wheel seal/wheel bearin

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Team management
  • CRM software
  • Complaint handling
  • Team coaching

Timeline

Operations Manager

Ryder Truck Rental
09.2020 - Current

Diesel Mechanic

DECORATIVE BARK
02.2018 - 09.2020

Diesel Mechanic

NORTHWEST ROCK
01.2017 - 02.2018

Military Certified - Gas Turbine Mechanic ( Jet Engine )

US Navy

High School Diploma -

PORTERVILLE HIGH SCHOOL

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