Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jameson Bolton

Mulino

Summary

Results-driven professional with solid background in managing receiving operations and ensuring inventory accuracy. Proven ability to enhance workflow efficiency and maintain high standards of quality control. Known for a hands-on style and proactive mindset.

Overview

13
13
years of professional experience

Work History

Application Specialist

Excel Finishing
05.2022 - Current
  • Consistently met or exceeded performance targets through diligent planning, execution, and monitoring of key performance indicators.
  • Proactively identified areas for improvement in existing operations, proposing cost-effective solutions that were implemented companywide.
  • Provided exceptional customer service, addressing concerns promptly and offering satisfactory resolutions to any issues encountered.
  • Contributed to business growth by identifying new market opportunities in the commercial sector, successfully securing contracts with several major companies.
  • Implemented quality control measures by thoroughly inspecting completed projects before delivery to clients.
  • Developed a loyal client base through consistent high-quality workmanship and excellent communication skills.
  • Streamlined inventory management with proper stock organization and regular monitoring.
  • Shared personal recommendations and product knowledge with customers to help determine correct product for customer projects.
  • Operated POS system to total purchases and receive and process cash, credit and debit card payments.
  • Utilized company website and vendor catalogs to locate special order items for customers.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Customer Experience Manager

The Home Depot Inc
11.2021 - 05.2022
  • Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
  • Supervised daily operations and sales functions to maximize shareholder values, customer satisfaction, and employee productivity.
  • Conducted regular performance reviews with team members, fostering professional growth and development.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Developed new employees and on-going performance assessment of current employees.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
  • Cultivated a supportive team environment that encouraged open communication, collaboration, and continuous learning to drive exceptional performance outcomes.
  • Performed duties and provided service in accordance with established operating procedures and company policies.

Receiving Supervisor

The Home Depot Inc
12.2016 - 11.2021
  • Unloaded, sorted and stored incoming merchandise.
  • Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
  • Managed shipping and receiving team, overseeing training, schedules and work assignments.
  • Trained and supervised staff in the accurate processing of inbound shipments, ensuring timely delivery to sales floor.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Developed strong relationships with vendors, resulting in better communication and reduced shipping errors.
  • Coordinated logistics operations including scheduling truck deliveries and managing dock appointments efficiently.
  • Streamlined receiving processes by implementing efficient inventory management systems.
  • Identified areas for improvement within the receiving process, implementing changes that increased overall efficiency.
  • Collaborated with other department managers to develop cross-functional strategies for maximizing store performance.
  • Analyzed data trends to forecast inventory needs accurately, preventing stockouts or overstock situations.
  • Enhanced performance of receiving dock associates through training, guidance and motivation.
  • Implemented safety protocols to minimize workplace injuries and maintain a safe working environment for all employees.
  • Improved employee retention by providing ongoing training and support, creating a positive work atmosphere.
  • Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Collaborated with manufacturing and supply chain management.
  • Organized records of vehicles, schedules and completed orders.
  • Reviewed established business practices and improved processes to reduce expenses.

Freight Team Associate

The Home Depot Inc
09.2015 - 12.2016
  • Recovered lumber and building materials nightly to capacity using forklifts, reach trucks and various other equipment.
  • Maintained high safety standards within the facility by enforcing proper lifting techniques, equipment usage, and hazard prevention measures.
  • Loaded and unloaded trucks.
  • Broke down, re-packaged and shrink-wrapped pallets for efficient storage and transportation.
  • Scanned items on arrival and departure to create accurate tracking records.
  • Used pallets, straps and load bars to secure freight for transport.
  • Streamlined inbound freight procedures for faster unloading, sorting, and storage of shipments.
  • Maintained clean, orderly work environment free of hazards.

Lumber Sales Associate

The Home Depot Inc
02.2014 - 09.2015
  • Increased lumber sales by providing excellent customer service and in-depth product knowledge.
  • Assisted customers with selecting the appropriate lumber for their projects, resulting in increased satisfaction and repeat business.
  • Collaborated with team members to maintain a clean and organized sales floor, enhancing the overall shopping experience for customers.
  • Conducted regular inventory checks, ensuring accurate stock levels and timely reordering of products.
  • Utilized strong communication skills to effectively explain complex product specifications to both novice and experienced customers.
  • Moved bulk customer orders with safe operation of forklifts.
  • Assisted customers in determining best-fit products and located desired items in lumber yard.
  • Received incoming lumber deliveries, sorted items and stored in correct racks by dimensions and quality.

Stocking Clerk

Safeway
06.2012 - 06.2013
  • Checked and pulled defective or expired products from shelves.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions and provided detailed product information.
  • Blocked and faced products on displays and shelves in accordance with company policy.
  • Assisted maintenance team with organizing and cleaning warehouse, stockroom, and store near shift close.
  • Ensured store cleanliness through regular upkeep of aisles, displays, and backroom storage areas.
  • Provided support during peak hours by stepping in as needed to cashier stations, demonstrating adaptability and commitment to excellent customer service.
  • Greeted customers and directed to requested products.
  • Kept work areas neat, clean and free from debris.
  • Interacted with guests in friendly and knowledgeable way.

Education

Associate of Science - Business Administration And Management

Clackamas Community College
Oregon City, OR

High School Diploma -

Molalla High School
Molalla, OR
01-2012

Skills

  • Shipping and Receiving
  • Technical Business Knowledge
  • Operating Equipment
  • Customer Service
  • Adaptability and Flexibility
  • Expert Troubleshooting

Timeline

Application Specialist

Excel Finishing
05.2022 - Current

Customer Experience Manager

The Home Depot Inc
11.2021 - 05.2022

Receiving Supervisor

The Home Depot Inc
12.2016 - 11.2021

Freight Team Associate

The Home Depot Inc
09.2015 - 12.2016

Lumber Sales Associate

The Home Depot Inc
02.2014 - 09.2015

Stocking Clerk

Safeway
06.2012 - 06.2013

Associate of Science - Business Administration And Management

Clackamas Community College

High School Diploma -

Molalla High School

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