Jameson Creighton
Camillus,NY
Summary
Proven leader at Dick's Sporting Goods, adept in customer service and workflow management. Excelled in staff training, boosting front-end efficiency, and resolving complaints, ensuring high customer satisfaction. Skilled in using Excel for performance metrics, demonstrating significant contributions to sales and team productivity. A versatile asset to the team, being able to work in multiple areas of the store and quickly adapt to new environments.
Overview
2
2
years of professional experience
Work History
Front End Supervisor
Dick's Sporting Goods, Inc
09.2022 - Current
- Maintained a clean and organized work space at our three front end transaction locations within the store.
- Responded to customer inquiries and disputes in a professional and friendly manner to ensure customer satisfaction.
- Completed opening and closing safe counts, as well as our deposits for each day.
- Organized paperwork for each month of sales and secured them in a safe location.
- Trained new associates on policies and procedures in the front end, as well as coaching employees under my umbrella.
- Worked in various locations in the store like footwear, bikes & fitness, lodge, and golf in order to increase sales and create an inviting atmosphere for the customer.
- Worked on Excel Spreadsheets and made use of Microsoft Teams to display weekly metrics for the front end, ensuring they were visible to associates and management.
Education
Bachelor of Arts - Psychology
Le Moyne College
Syracuse12.2023
Skills
- Customer Service
- Problem-solving skills
- Workflow Management
- Opening and closing procedures
- Complaint resolution
- Staff Management
Timeline
Front End Supervisor
Dick's Sporting Goods, Inc
09.2022 - Current
Bachelor of Arts - Psychology
Le Moyne College