Jameson Creighton
Camillus
Summary
Proven leader in customer service and sales coaching at Dick's Sporting Goods. Adept at problem-solving and staff supervision in a fast-paced environment. Enhanced customer satisfaction and employee performance, leveraging expertise in complaint resolution and leadership. Expert in applications like Microsoft Word, Excel, and PowerPoint. Achieved significant improvements in efficiency and productivity, demonstrating a strong blend of analytical and interpersonal skills.
Overview
2
2
years of professional experience
Work History
Front End Supervisor
Dick's Sporting Goods
12.2023 - Current
- Acted as the pinnacle of customer service to ensure customers always left satisfied.
- Monitored cash drawers at all checkout stations to verify adequate cash supply.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Used Microsoft Excel to display weekly metrics for the front end.
- Maintained an adequate supply of rolled coins, cash, bags, protection plan pamphlets, and gift cards to keep the front end running smoothly.
Lodge Sales Lead
Dick's Sporting Goods
03.2023 - 12.2023
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Trained, coached, and mentored new sales associates for maximum performance.
- Negotiated prices, terms of sales and service agreements.
- Served customers with knowledgeable, friendly support at every stage of their shopping experience.
- Maintained current knowledge of evolving changes in marketplace.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Customer Service Specialist
Dick's Sporting Good's
09.2022 - 03.2023
- Acted as the lead cashier at the customer service registers while providing excellent customer service.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Cross-trained and provided backup support for organizational leadership.
Education
Bachelor of Arts - Psychology
Le Moyne College
Syracuse, NY12.2023
Skills
- Complaint resolution
- File Management
- Goals and performance
- Word Processing
- Sales Coaching
- Order Management
- Staff Supervision
- Problem-solving skills
- Customer Service
Timeline
Front End Supervisor
Dick's Sporting Goods
12.2023 - Current
Lodge Sales Lead
Dick's Sporting Goods
03.2023 - 12.2023
Customer Service Specialist
Dick's Sporting Good's
09.2022 - 03.2023
Bachelor of Arts - Psychology
Le Moyne College
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