Jameson Curran
Manchester,Massachusetts
Summary
Dynamic professional with a strong background in client communication and project planning, honed at Hall and Emslie Corp. Proven ability to enhance customer satisfaction through effective complaint handling and attention to detail. Skilled in Microsoft Excel, leveraging data interpretation for informed business decisions while maintaining a positive attitude in high-pressure environments.
Developed strong communication and problem-solving skills in customer-focused environment, seeking to transition into new field. Effectively managed customer interactions and resolved issues while maintaining positive relationship. Eager to apply these transferrable skills to contribute value in fresh, challenging role.
Overview
3
3
years of professional experience
Work History
Landscape Groundskeeper
Hall and Emslie Corp
05.2025 - Current
- Maintained landscape aesthetics through regular mowing, trimming, and fertilization of plants and lawns.
- Operated landscaping tools including mowers, edgers, and blowers to execute daily tasks efficiently.
- Assisted in planting flowers, shrubs, and trees to enhance outdoor spaces for various projects.
- Monitored irrigation systems to ensure optimal water distribution for plant health and sustainability.
- Conducted routine inspections of grounds to identify maintenance needs and prevent potential issues.
- Supported seasonal preparations by clearing leaves and debris to ensure clean outdoor environments.
- Operated various landscaping equipment safely and efficiently, including mowers, trimmers, edgers, blowers, and chainsaws.
- Enhanced landscape aesthetics by regularly mowing lawns, trimming bushes, and planting flowers.
- Communicated effectively with clients addressing concerns about their property''s health or appearance.
Customer Service Advocate
Laughing Gull
02.2023 - 08.2024
- Resolved customer inquiries through effective communication and active listening techniques.
- Assisted customers in navigating product offerings and services, enhancing overall satisfaction.
- Handled escalated issues by employing conflict resolution strategies to ensure timely resolutions.
- Documented customer interactions accurately within CRM systems for tracking and follow-up purposes.
- Collaborated with team members to streamline processes, improving response time to customer requests.
- Trained new staff on customer service protocols and best practices for improved team performance.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Pre Business
University of North Carolina Wilmington
Wilmington, NC05-2028
High School Diploma -
Saint John's Preparatory School
Danvers, MA05-2024
Skills
- Client communication
- Microsoft Excel
- Microsoft Access
- Economic reasoning and analysis
- Ability to interpret data for Business decisions
- Project planning
- Complaint handling
- Order fulfillment
- Payment handling
- Time management
- Attention to detail
- Verbal and written communication
Accomplishments
Deans list recipient, awarded for maintaining a strong GPA across full-time coursework.
Timeline
Landscape Groundskeeper
Hall and Emslie Corp
05.2025 - Current
Customer Service Advocate
Laughing Gull
02.2023 - 08.2024
Pre Business
University of North Carolina Wilmington
High School Diploma -
Saint John's Preparatory School