Jameson Kressmer
Cedarburg,WI
Summary
Diligent and detail-oriented worker with multiple years of experience in a wide range of environments, ensuring timely and efficient completion of tasks and possesses advanced communication skills. Proficient in handling difficult situations at multi-million dollar organizations. Capable of maintaining a positive rapport with colleagues and consumers, keeping business operations running properly and preventing the loss of profits and clients. Possess certifications in CPR, AED, and first aid. Currently a student at University of Wisconsin-La Crosse, majoring in Information Systems, class of 2029.
Overview
1
1
Language
4
4
years of professional experience
Work History
Customer Care Representative
Hidden Glen Golf Club
05.2026 - Current
- Resolved customer inquiries, providing accurate information and enhancing satisfaction.
- Managed member accounts, ensuring timely updates and accurate records.
- Coordinated tee time reservations, optimizing scheduling for peak efficiency.
- Trained new staff on customer service protocols and club operations.
- Monitored service quality, identifying areas for enhancement in customer interactions.
- Led initiatives to improve response times, fostering a culture of excellence in service delivery.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
Volunteer
Mel's Charities
08.2022 - 10.2025
- Assisted with event planning and logistics for community outreach initiatives.
- Collaborated with team members to distribute resources effectively during charity events.
- Engaged with volunteers to coordinate schedules and responsibilities for various projects.
- Supported fundraising efforts through social media campaigns and local outreach strategies.
Store Associate
CVS Pharmacy
12.2024 - 06.2025
- Assisted customers with inquiries and product selections, enhancing overall shopping experience.
- Maintained merchandise displays, ensuring compliance with visual standards and promotional guidelines.
- Operated cash register efficiently, processing transactions while maintaining accuracy and customer satisfaction.
- Collaborated with team members to manage inventory levels, reducing stock discrepancies and optimizing replenishment processes.
Lifeguard
Cedarburg Community Pool
06.2022 - 08.2023
- Monitored pool area to ensure safety and compliance with regulations.
- Provided immediate first aid response for injuries and emergencies.
- Educated patrons on pool rules and safety practices to enhance awareness.
- Conducted routine maintenance checks on lifeguard equipment and facilities.
- Collaborated with team members to coordinate emergency response drills.
- Assisted in training new lifeguards on safety protocols and rescue techniques.
- Responded to emergency situations in a timely, efficient manner.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
Education
High School Diploma -
Cedarburg High School
Cedarburg, WI06-2025
BBA - Information Systems
University of Wisconsin, La Crosse
La Crosse, WI05-2029
Skills
- Customer service
- Inbound customer service
- Data entry
- Call center experience
- Order processing
- Brand representation
- Decision-making
- Task prioritization
- Recordkeeping strengths
- Document and records management
Languages
English
Native or Bilingual
Timeline
Customer Care Representative
Hidden Glen Golf Club
05.2026 - Current
Store Associate
CVS Pharmacy
12.2024 - 06.2025
Volunteer
Mel's Charities
08.2022 - 10.2025
Lifeguard
Cedarburg Community Pool
06.2022 - 08.2023
BBA - Information Systems
University of Wisconsin, La Crosse
High School Diploma -
Cedarburg High School