Jameson Lewallen

Honolulu,HI

Summary

Motivated office manager focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee and company objectives.

Overview

years of professional experience

Work History

Customer Service Manager

Summit Real Estate Law Firm

Honolulu, HI

02.2013 - Current

Provided exceptional customer service to ensure customer satisfaction.
Developed and implemented strategies for providing excellent customer service experience.
Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.

Education

Some College (No Degree) - Business

Orange Coast College

Costa Mesa, CA

Skills

Call Center Operations
One Call Resolution
Account Management
Handling Escalations
Regulatory Compliance
Report Preparation
Project Management
Training and mentoring
Talent Development
Workflow Management
Complaint resolution
Schedule Coordination
Audit Support
Technical Support

Quality Assurance
Call Monitoring
Performance Evaluations
Account Authorizations
Training programs
Conflict resolution techniques
Meticulous attention to detail
Budgeting and finance
Staff Management
Personnel training and development
Excellent time management skills
Client relations and retention
Workforce Management
Problem-Solving

Timeline

Customer Service Manager

Summit Real Estate Law Firm

02.2013 - Current

Some College (No Degree) - Business

Orange Coast College

Jameson Lewallen

Summary

Overview

Work History

Customer Service Manager

Education

Some College (No Degree) - Business

Skills

Timeline

Customer Service Manager

Some College (No Degree) - Business

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