Jameson Lewallen
Honolulu,HI
Summary
Motivated office manager focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee and company objectives.
Overview
11
11
years of professional experience
Work History
Customer Service Manager
Summit Real Estate Law Firm
Honolulu , HI
2013.02 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
Education
Some College (No Degree) - Business
Orange Coast College
Costa Mesa, CASkills
- Call Center Operations
- One Call Resolution
- Account Management
- Handling Escalations
- Regulatory Compliance
- Report Preparation
- Project Management
- Training and mentoring
- Talent Development
- Workflow Management
- Complaint resolution
- Schedule Coordination
- Audit Support
- Technical Support
- Quality Assurance
- Call Monitoring
- Performance Evaluations
- Account Authorizations
- Training programs
- Conflict resolution techniques
- Meticulous attention to detail
- Budgeting and finance
- Staff Management
- Personnel training and development
- Excellent time management skills
- Client relations and retention
- Workforce Management
- Problem-Solving
Timeline
Customer Service Manager
Summit Real Estate Law Firm
2013.02 - Current
Some College (No Degree) - Business
Orange Coast College
Similar Profiles
MINHAJ MOHAMEDMINHAJ MOHAMED
System Administrator & IT Technical Support at Tameer Real Estate & Khalid Al Attiya Law FirmSystem Administrator & IT Technical Support at Tameer Real Estate & Khalid Al Attiya Law Firm
LISA VIENLISA VIEN
Real Estate Transaction Coordinator at Brooks & Davis Real Estate FirmReal Estate Transaction Coordinator at Brooks & Davis Real Estate Firm
Tracy D NorrisTracy D Norris
Chief Appraiser at The Real Estate FirmChief Appraiser at The Real Estate Firm