Jameson Lucio

• Developed and implemented onboarding and orientation programs for new employees.
• Coordinated implementation of people-related services, policies and programs through departmental staff.
• Improved office efficiency by effectively managing internal LMS.
• Completed human resource operational requirements by scheduling and assigning employees Compliance training.
• Created and delivered HR training sessions to staff, managers and executives.

• Work closely with Care Manager of Development Success and other Care Leaders to identify training initiatives and growth in the Care on-boarding process
• Spearhead the scheduling and coordination of all training for the department
• Assist Care Leaders and Recruiters in the hiring efforts including submitting recruiting and offer requests in a timely manner
• Conduct regular audits and updates for all Care training Standard Operating Procedures materials
• Regularly present and facilitate training sessions for new employees, promotions, and initiatives

• Supported Care team with achieving revenue and retention goals while managing member requests and communications
• Executes task management duties for member reservations
• Leverages portfolio and personal travel knowledge to provide vacation and experience suggestions for members

• Acted as liaison between Google Fiber project team, vendors, and residents for installation of Google Fiber Optics
• Collaborated with construction managers regarding unit access based on construction schedule and supervised vendor access into Resident's homes
• Responsible for delivering communication to residents regarding access based on project schedule and addressed any resident questions or concerns

• Oversaw on-site daily operations relating to resident move-ins, move-outs, transfers, renewals,maintenance service requests and concerns
• Reviewed and initiated three-day pay or quit notices relating to rent, insufficient funds, and lease violations
• Coordinated proper approvals associated with resident ledger adjustments, fee waivers and deposit reductions

• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
Enhanced candidate satisfaction by resolving disputes promptly, maintaining open lines of
communication, and ensuring high-quality service delivery.
• Recruited, interviewed and hired employees and implemented mentoring program to promote
positive feedback and engagement.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Cultivated positive rapport with fellow employees to boost company morale and promote
employee retention

• One of eight individuals hand-selected for project position
• Responsible for creating Fastpass templates, analyzing Fastpass metrics, troubleshooting technical problems, and conducting monthly meetings
• Lead Resort-Wide training sessions for launch of new Fastpass product to over 4000 Cast members

• Led transfer of knowledge and skills to Cast Members, fostered positive and safe work environment, and cultivated partnerships among Working Leads
• Monitored, measured, and executed balanced financial decisions to ensure efficient business operations
• Reviewed and restructured existing training curriculum and developed new material as needed