Summary
Overview
Work History
Education
Skills
Volunteer Experience
Affiliations
Timeline
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Jameson Marcum

Layton,UT

Summary

Driven marketing student with diverse experience across customer service, project coordination, and digital media. I am skilled in managing internal and external communications, supporting marketing campaigns, and collaborating with creative teams. Adept with tools like WordPress, Salesforce, and Basecamp, and known for a strong work ethic, clear communication, and a team-first mindset.

Overview

10
10
years of professional experience

Work History

Customer Care Agent and Expert/Dealer Support Expert/Direct Sales Costing Coordinator

SafeStreets USA
Rexburg, USA
01.2022 - Current
  • As an agent, I spoke with customers and worked with technicians to solve problems and secure a 5-star experience for all customer’s installed by SSUSA
  • When promoted to Expert/Supervisor, I oversaw a team of 10-12 agents to ensure all SSUSA Dealers and Sales representatives were assisted promptly and correctly
  • I performed trainings, call calibrations, and solved escalated problems from Dealers, Sales Representatives, and customers when they arose
  • After being promoted to Costing Coordinator, I now audit over 100 recently installed accounts daily, ensuring mistakes made during installation are fixed, while collaborating with other departments to correct
  • I also complete tickets/cases that come into a queue daily and ensure refunds, payments, and other audits are completed so both SSUSA and the Sales Representatives are paid correctly

Account Coordinator/Intern

Faktory, Inc.
01.2021 - 09.2021
  • I supported a variety of client advertising campaigns at a marketing firm, recently acquired by TrendyMinds, a nationally recognized agency
  • I coordinated timelines and communication between clients, creative teams, and others to ensure timely delivery of assets
  • I assisted in the execution of social media campaigns by organizing assets, reviewing copy and visuals, and monitoring feedback
  • I scheduled and participated in creative strategy meetings and provided input on ad concepts and messaging based on client goals
  • I attended and supported photo and video shoots for digital content, ensuring production matched client expectations
  • I maintained project organization and meeting notes using Basecamp to track deliverables, feedback, and deadlines

Sales Associate

Lifetime Products
06.2020 - 01.2021
  • I worked as a Retail Sales Associate for Lifetime Products
  • I aided customers in finding the right outdoor products, while keeping sales floor clean, organized, and fully stocked
  • I also worked in a large warehouse organizing and unloading products using a forklift

Customer Service Representative

TrekCCM
09.2019 - 04.2020
  • I worked as a Customer Service Rep at TrekCCM. Businesses (such as fitness gyms) hired us to communicate with their customers about promotions, deals and events to increase revenue. I also communicated and planned with managers of business

Drink and Cookie Maker/Cashier/Team Leader

Fiiz Drinks
Syracuse, USA
01.2015 - 08.2017
  • I took orders, made drinks, cleaned, and other small jobs around the store
  • I led a team of workers to ensure efficiency, cleanliness, and customer satisfaction

Education

High school diploma -

Layton High School
Layton, UT
06.2017

Bachelor's degree - Business Marketing

BYU-Idaho/BYU-Pathway Worldwide

Skills

  • Salesforce
  • WordPress
  • Microsoft Office
  • Basecamp
  • Team leadership
  • Project management
  • Communication skills
  • Problem solving

Volunteer Experience

Full-time Volunteer Representative

The Church of Jesus Christ of Latter-day Saints, Portland, Oregon

August 2017 - August 2019

  • Planned lessons to help others find more joy and purpose., Prepared and led meetings with other volunteers weekly.
  • Trained multiple new volunteers., Managed daily and weekly schedules, tracked KPIs, and adjusted plans.

Priesthood Quorum Leader The Church of Jesus Christ of Latter-day Saints

  • Led and mentored peers, organized weekly meetings and service activities., Supported youth development through spiritual and personal growth initiatives.

Affiliations

• I played 3 years of High School golf at Layton High School, making the State Championships and placing T60th in the state of Utah. I still play often and currently maintain a +1.1 handicap.

• I, along with a friend, created, designed, wrote, and published articles on a blog called “The Cubicle Coaches” about our opinions on sports and entertainment using WordPress.

Timeline

Customer Care Agent and Expert/Dealer Support Expert/Direct Sales Costing Coordinator

SafeStreets USA
01.2022 - Current

Account Coordinator/Intern

Faktory, Inc.
01.2021 - 09.2021

Sales Associate

Lifetime Products
06.2020 - 01.2021

Customer Service Representative

TrekCCM
09.2019 - 04.2020

Drink and Cookie Maker/Cashier/Team Leader

Fiiz Drinks
01.2015 - 08.2017

High school diploma -

Layton High School

Bachelor's degree - Business Marketing

BYU-Idaho/BYU-Pathway Worldwide
Jameson Marcum