Jameson Tobin
Overland Park,KS
Summary
Seasoned Solution Delivery Consultant with extensive experience in system configuration, user training, and project coordination. Contributed to large-scale initiatives across multiple regions, applying strong problem-solving and communication skills. Led system upgrades, end-user training, and implementation support for various public sector organizations, including states of South Carolina and Pennsylvania. Currently managing full-cycle implementations in multiple states.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Solution Delivery Consultant
Netsmart
04.2025 - Current
- Identify, resolve and report solution status, risks, and issues to client and Netsmart leadership; analyze data to determine configuration readiness
- Develop client relationships and navigate through conflict and complex relationship situations to achieve business objectives
- Identify and execute process improvement opportunities and efficiencies
Solution Delivery Consultant
Netsmart
10.2023 - 03.2025
- Prepare and perform system build, testing and conversion project tasks using the implementation methodology
- Test and troubleshoot configurations to improve solution functionality in a variety of client environments
- Participate in client meetings and events and internal team initiatives to improve processes and create efficiencies
Solution Delivery Analyst
Netsmart
06.2022 - 10.2023
- Work with cross-functional teams to provide complex issue resolution and resolve escalation management issues
- Assist clients and project teams in current state analysis of department workflows.
- Maintain client relationships and navigate through conflict and complex relationship situations to achieve business objectives
Solution Delivery Analyst FUTURE
Netsmart
06.2021 - 08.2021
- Create documentation for internal and external use
- Gain exposure to the industry by shadowing calls
Education
Bachelor of Science - Business Marketing
University of Kansas
05.2022
Skills
- Complete complex system configuration and assist with testing as necessary; ensure proper configuration management and change control processes
- Gather and document business requirements based upon client requirements and known system functionality
- Lead design sessions to uncover interdependencies and design decision impacts using recommended practices
- Responsible for training, coaching, guiding and mentoring Application Analysts and Consultants
Work Location
Corporate Headquarters
Certification
Professional Selling Certificate, University of Kansas
Leadership Studies Certificate, University of Kansas
6 Sigma White Belt
Timeline
Senior Solution Delivery Consultant
Netsmart
04.2025 - Current
Solution Delivery Consultant
Netsmart
10.2023 - 03.2025
Solution Delivery Analyst
Netsmart
06.2022 - 10.2023
Solution Delivery Analyst FUTURE
Netsmart
06.2021 - 08.2021
Bachelor of Science - Business Marketing
University of Kansas