James Bobek
Cape Coral,FL
Summary
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Manager
Heater King
07.2024 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Service Advisor
Wesley Chapel Nissan
01.2021 - 07.2023
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Prepared invoices for services rendered and collected payments from customers.
- Resolved customer complaints in an efficient and courteous manner.
- Ensured that all customer inquiries were handled promptly and accurately.
- Developed strong relationships with customers by providing exceptional customer service.
- Upsold additional products or services when appropriate.
Assistant Manager
Tuffy Auto Repair
03.2018 - 12.2020
- Conducted regular performance reviews for employees to identify areas of improvement.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Completed inventory audits to identify losses and project demand.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Reviewed completed work to verify consistency, quality and conformance.
Assistant Manager
Jack Williams Tire & Automotive
05.2016 - 03.2018
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Supervised daily operations including scheduling shifts, assigning duties.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Completed inventory audits to identify losses and project demand.
Education
High School Diploma -
Jackson Memorial High School
Jackson, NJ06-1994
Skills
- Service Recommendations
- Documentation and Reporting
- Customer Service
- Multitasking and Organization
- Service Order Flow
- Service Scheduling
- Account Management
- Excellent Communication
- Listening Skills
- Workflow Management
- Reporting and Documentation
- Attention to Detail
- Complaint Resolution
- Effective leader
- Training and coaching
- Customer relations
- Verbal and written communication
- Staff motivation
Accomplishments
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Named "Manager of the Year" in 2010 with Verizon Wireless.
- Managed the B2B award winning sales team at Verizon Wireless in 2008.
- Supervised team of 60 staff members.
Certification
- Salesforce Certified Administrator
- CPR/AED Certification
- Florida Driver's License
- First Aid Certification
Timeline
General Manager
Heater King
07.2024 - Current
Service Advisor
Wesley Chapel Nissan
01.2021 - 07.2023
Assistant Manager
Tuffy Auto Repair
03.2018 - 12.2020
Assistant Manager
Jack Williams Tire & Automotive
05.2016 - 03.2018
High School Diploma -
Jackson Memorial High School
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