JAMES P. SIROTZKI
Moscow,ID
Summary
Dedicated Hospitality professional with a 25 year history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
37
37
years of professional experience
Work History
Concessions and Retail Manager
University Of Idaho
04.2022 - Current
- Manage and maintain concession stands, retail locations on University of Idaho Campus
- Maintain accurate stock for all events at Kibbie Dome and Idaho Central Credit Union Arena
- Stock convenience store and soda shop
- Monthly inventory and PCI compliance
- Increased Concessions sales by 40% over previous year
- Maintain profit margins of 30% - 40% on as much retail merchandise.
- Monitor sales fluctuations in sales of individual items to judge whether to keep them.
- Set pricing and menu structure for Concessions as to keep accurate stock of most wanted items and pricing adjustments to keep up with inflation and fuel costs without passing too much to patrons.
- Scheduling with student’s classes and workload in mind
- Maintain Non-profit groups, train and ensure proper donation payouts.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Catering Captain, Chartwell Educational Dining Ser
University Of Idaho
05.2021 - 04.2022
- Help set up events throughout University of Idaho Campus from as few as 8 people up to 400 for plated dinners.
- Move product from production kitchen to assigned locations.
- Set up beer and wine kiosks in Kibbie Dome and m Idaho Central Credit Union Arena, multi-event centers.
Home Due to Illness
N/A
06.2019 - 05.2021
Facilities Coordinator
Moscow Food Cooperative
05.2018 - 07.2019
- Coordination, safety and functionality of all equipment on property
- Assist Director of Infrastructure in meeting organizational goals for sustainability, growth and store conditioning
- Scheduled and coordinated quarterly service on all refrigeration, drains and grease traps.
- Monitored each department supplies and order as needed.
- Used environmentally and animal safe methods to control pest.
- Created user manuals for several components of repair and maintenance.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
Store Manager
Subway Restaurants
08.2017 - 05.2018
- Scheduled quarterly maintenance and ongoing maintenance needs Entered and verified weekly payroll
- Conducted Bi-annual performance reviews
- Managed inventory control, cash control, and store opening and closing procedures.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory and shrinkage.
- Interacted well with customers to build connections and nurture relationships.
Back of House Manager
Buffalo Wild Wings
10.2016 - 05.2017
- Performed daily and nightly inventories
- Reconciled sales against revenue collected
- Performed liquor inventory weekly
- Schedule Heart of House within specified guidelines of the established labor protocol.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Restaurant General Manager
Thomas Hammer Coffee Roasters
02.2016 - 08.2016
- Installed new NCR Silver POS System
- Correctly calculated inventory and ordered appropriate supplies.
- Hired, trained new staff after initial coffee training
- Scheduled employees within specified guidelines of established company protocol
- Maintained labor and food cost goals.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
Restaurant General Manager
Taco Bell
08.2013 - 02.2016
- Maintained labor and food cost goals.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Reconciled cash and credit card transactions to maintain accurate records.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Set opening day and opening week sales record
Manager, Pantry Restaurant
Best Western Plus, University Inn
10.2012 - 08.2013
- Led and directed team members on effective methods, operations, and procedures.
- Reconciled cash and credit card transactions to maintain accurate records.
- Improved marketing to attract new customers and promote business.
- Cross-trained existing employees to maximize team agility and performance.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Closed 2014
Front of House Manager
Hales Ale House
10.2011 - 10.2012
- Hiring, scheduling, and training of Servers and Bartenders
- Ordering Kegs and Bottled Beer from Hales Brewery and approved vendors.
- Waiting tables and tending bar as needed
- Guest satisfaction
- Collaborated with chefs to create seasonal menus and promotional offers.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Restaurant closed in 2015 and Brewery closed 2021.
Washington Army National Guard
US Army National Guard
06.1986 - 08.1996
- CO Alpha, 1/803rd Armor, Port orchard, WA. 98366
- Primary MOS: 19E10 M48, M60 Armor Crewman
- Military Education: * August 28, 1996 Armor Crewman Basic & AIT training, 16 weeks, Graduation 12/04/1986. * Excellence in Armor Program. * 19K reclassification training. (4 weeks). * Combat Life Saver Training, March 1993 (2 weeks).
- Monitored and authorized entrance and departure of visitors and employees to guard against theft and maintain security of premises.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Maintained physical fitness to perform physically demanding job tasks.
- Decorations: * Army Service Ribbon. * National Service Ribbon. * Army Commendation Achievement Medal. * Washington Army National Guard Good Conduct Medal.
Education
Bachelor of Arts - Hospitality of Business Management, Business Administration
Washington State University | College of Business
Pullman, WA05.1996
Skills
- SKILLS AND EXPERIENCE:
- Business Management
- Department Management
- Administration
- Proficient in
- Word, Excel, Outlook and PowerPoint
- Progressive Discipline
- Driving Business Growth
- Customer Outreach
- Hospitality and Accommodation
- Team Training
- Hiring and Onboarding
References
Stuart Taylor
University of Idaho
Assistant Director, Multi-Use Facilities
208-885-6108
stuartt@uidaho.edu
Jeremy Barron
University of Idaho
Director, Administration Operations
208-885-0578
jbarron@uidaho.edu
Melinda Schab
General Manager
Moscow Food Cooperative
208-882-8537
mschab@moscowfood.coop
Joe Molinar
Senior Area GM Sodexo Healthcare
(602) 849-9311
Joemolinar1213@gmail.com
Melisa Strunk
Owner, Elligistas Food Truck
Moscow, Idaho
Cell: 208-874-7110
Timeline
Concessions and Retail Manager
University Of Idaho
04.2022 - Current
Catering Captain, Chartwell Educational Dining Ser
University Of Idaho
05.2021 - 04.2022
Home Due to Illness
N/A
06.2019 - 05.2021
Facilities Coordinator
Moscow Food Cooperative
05.2018 - 07.2019
Store Manager
Subway Restaurants
08.2017 - 05.2018
Back of House Manager
Buffalo Wild Wings
10.2016 - 05.2017
Restaurant General Manager
Thomas Hammer Coffee Roasters
02.2016 - 08.2016
Restaurant General Manager
Taco Bell
08.2013 - 02.2016
Manager, Pantry Restaurant
Best Western Plus, University Inn
10.2012 - 08.2013
Front of House Manager
Hales Ale House
10.2011 - 10.2012
Washington Army National Guard
US Army National Guard
06.1986 - 08.1996
Bachelor of Arts - Hospitality of Business Management, Business Administration
Washington State University | College of Business