James Pierce
Salem
Summary
Dynamic professional with extensive experience at Regal Entertainment Group, excelling in team leadership and customer service. Proven ability to enhance operational efficiency and maintain high service standards. Skilled in inventory management and technical troubleshooting, fostering strong client relationships and ensuring compliance with regulations. Bilingual communicator dedicated to achieving organizational goals. Experienced Technical Support Service Representative with comprehensive background in troubleshooting and resolving technical issues. Known for providing top-notch customer service and maintaining high user satisfaction rates. Strengths include the ability to effectively communicate complex technical information, strong problem-solving skills, and a keen understanding of various software systems. Previously employed strategies that improved system efficiency and reduced downtime in previous roles.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Assistant Manager
Regal Entertainment Group
Tigard
03.2019 - Current
- Supervised daily operations of theater staff and maintained service quality.
- Trained new employees on customer service standards and operational procedures.
- Oversaw inventory management and ensured accurate stock levels for concessions.
- Ensure the smooth operation of all of the theatre's technical systems, including projection, point-of-sale, and office computers and equipment. Perform troubleshooting and repairs as needed.
Community Manager
Commercial Property Resources
Salem
06.2016 - 10.2018
- Coordinated maintenance requests and scheduled service providers efficiently.
- Oversaw lease agreements, ensuring compliance with property laws and regulations.
- Conducted property inspections to maintain quality and address any issues.
- Assisted tenants with move-in processes, including paperwork and orientation.
- Managed daily operations of residential properties and tenant relations.
Public Affairs Specialist
Army National Guard
Reno
01.2010 - 01.2016
- I was a 46Q, Public Affairs Specialist. During my time as public affairs, I wrote and captured many articles and photographs which were widely distributed internationally. I also worked closely with the personal PR teams of multiple political leaders.
- Managed deadlines while producing high-quality articles under tight time constraints.
- Conducted interviews with sources to obtain information for stories.
- Wrote factually correct, concise, and engaging news stories within tight deadlines.
- Photographed special events, parties, and portraits.
Education
Graduate - public affairs, journalism
Defense information School
Fort Meade, MD08.2013
Skills
- Maintenance
- Productivity software
- Office management
- Writing skills
- Negotiation
- Typing
- Communication skills
- Customer service
- Fraud prevention and detection
- Team leadership
- Supervising experience
- Database software proficiency
- Data entry
- Customer relationship building
- Client interaction via phone calls
- Computer skills
- Accounting software
- Financial control management
- Computer literacy
- Multitasking
- Microsoft Office
- Technical Proficiency
- Appointment scheduling
- IT
- Shipping & receiving
- Team Management
- Time management
- Interpersonal skills
- Contracts
- Forklift
- Achieving sales targets
- Microsoft Powerpoint
- Tutoring
- Leadership development
- Training & development
- Accounting systems
- Team supervision
- Sales
- Management
- Presentation skills
- Teamwork
- Public speaking
- Operations management
- Inventory Control
- Multi-line phone systems
- Account management
- Attention to detail
- Microsoft Word
- Bilingual
- Forecasting
- Merchandising
- Computer operation
- Dependability
- Financial services
- Phone communication
- Administrative experience
- Windows
- Phone etiquette
- Microsoft Excel
- Recruiting
- Technical sales
- Microsoft Outlook
- Pricing
- Research
- Customer communication
- Leadership
- Mechanical knowledge
- Microsoft Teams
- Business development
- Electrical experience
- Organizational skills
- Office experience
- Team development
- Warehouse experience
- Guest Services
- HR sourcing
Certification
Driver's License
Languages
English
Military Service
United States Army, United States, Specialist, 01/01/10, 01/01/16, I was a 46Q, Public Affairs Specialist. During my time as public affairs, I wrote and captured many articles and photographs which were widely distributed internationally. I also worked closely with the personal PR teams of multiple political leaders., Army Achievement Medal
Languages
English
Native/ Bilingual
Spanish
Limited
References
References available upon request.
Affiliations
Volunteer, Capitol Community Media
Timeline
Assistant Manager
Regal Entertainment Group
03.2019 - Current
Community Manager
Commercial Property Resources
06.2016 - 10.2018
Public Affairs Specialist
Army National Guard
01.2010 - 01.2016
Graduate - public affairs, journalism
Defense information School