Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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James Puu

James Puu

Operations Manager

Summary

Results-driven and loyal professional seeking an opportunity in management to utilize acquired skills while developing new skills to contribute to an organization. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.

Overview

12
12
years of professional experience
3
3
years of post-secondary education

Work History

Operations Manager

Freight Connection
12.2022 - Current
  • IFTA and Permits knowledge
  • 5 Years Rock Yard management, Freight Connection/Show Freight/Powerhouse/ParKing/On-Site Mobile Mechanics
  • Oversee day to day operations
  • Managed mechanics, repairs and inventory to ensure vehicles are in a working and safe order
  • Responsible for all permits and IFTA miles
  • Performed start up and implementation on all programs used by staff and drivers
  • Driver Hiring, Orientation of new drivers with safety instruction including, but not limited to Diesel Trucks and other vehicles, warehouse, and maintenance personnel
  • Managing, processing and auditing driver logs
  • Follow up on any outstanding discrepancies
  • Collision / Incident reporting, Investigation & take any necessary action to maintain overall safe practices and procedures
  • Manage and maintain all Driver Qualification files
  • Ensuring all documents are up to date
  • Making sure drivers are accurately completing accident/incident reports when required
  • Scheduling safety meetings/training when required with drivers
  • Health and Safety knowledge
  • Processing and maintaining CTPAT and US DOT requirements
  • Resolve any employee issues and address concerns
  • Responsible for driver/vehicle safety and maintaining FMCSA compliance
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Devised processes to boost long-term business success and increase profit levels.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Supervised operations staff and kept employees compliant with company policies and procedures.

Operations Manager

Sheldon Transfer
08.2021 - 12.2022
  • Dispatched and planned courses for all fleet vehicles
  • Negotiated pricing on all spot freight
  • Responsible for all permits and IFTA miles
  • Performed start up and implementation on all programs used by staff and drivers
  • Responsible for all vehicles maintaining top tier safety at all times
  • Scheduled all maintenances and repairs to fleet vehicles and located facilities
  • Did all registrations and insurance for all fleet vehicles
  • Responsible for driver/vehicle safety and maintaining perfect FMCSA compliance
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Devised processes to boost long-term business success and increase profit levels.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.

Irrigation Manager

Integrated Landscape Management, LLC
Las Vegas
08.2018 - 08.2021
  • Maintained and diagnosed irrigation on over 150 properties
  • Conduct inspections of properties and put the information into reports for the account managers to utilize to keep clients informed about overall system health
  • Keeping direct and consistent contact with all members of office staff
  • Planned and designed followed by installation of irrigation renovation and enhancements
  • Interacted with clients on a daily basis to discuss objectives and give general knowledge on how irrigation systems operate
  • Responded and repaired discrepancies with irrigation in an efficient manner to limit water waste
  • Installed all types of irrigation systems such as PVC, drip and micro
  • Perform routine site inspections for overall maintenance and creating estimates.

Assistant Manager

Star Nursery Inc
Las Vegas, NV
11.2017 - 08.2018
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Created employee schedules to align coverage with forecasted demands.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed strategy to increase sales and drive profits.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Monitored security to protect employees, customers and property.

Assistant Manager

Star Nursery Inc
Las Vegas, NV
09.2014 - 11.2017
  • Safety Committee OSHA compliant
  • Oversee 53-87 employees with 15 direct reports while operating the second largest store within the company with revenue of 13+ million dollars annually
  • Responsible for hiring staff members and assisting with their development to management roles
  • Manage sales reports, sku maintenance, payroll, product reports, tracking and forecasting sales while ordering product based upon seasonal items and customer/client growth and demand
  • Delegate tasks to department leads in order to achieve daily, monthly and yearly goals
  • Utilize all knowledge and skills obtained through career at Star Nursery while capitalizing on assistant manager role
  • Expanded knowledge of plant materials, profit law statements, human resource procedures and overall store operations
  • Managed approximately 14-45 staff members day to day depending on the store staff count
  • Trained employees on job duties, assisted in hiring staff year-round, helped coach on areas of opportunity, and processed payroll while managing timecards
  • Worked with corporate while aiding and assisting the growth of the company and not only the locations directly managed
  • Acted as General Manager when needed
  • Oversaw all operations of the rock yard and deliveries and dispatching.

Management Trainee/Floor Supervisor

Star Nursery Inc, Blue Diamond Store
Las Vegas, NV
07.2013 - 02.2014
  • In charge of front end operations including but not limited to; managing cashiers, organizing carryout's, closing out drawers, and managing front end of the store while providing excellent customer service
  • Helped check in warehouse products, monitored pricing, trained employees on stocking items along with day to day operations of the warehouse
  • Made sure safety regulations were being followed, addressed process and safety improvements along with dress code and appearance.

Lead Irrigation

Star Nursery Inc, Blue Diamond Store
Las Vegas, NV
03.2012 - 07.2013
  • Managed Irrigation aisles in accordance with company standard
  • Responsible for inventory control of irrigation department
  • Studied irrigation more in depth, including lighting and pond installation and maintenance
  • Trained and oversaw other sales employees in the department

Dry Sales Associate

Star Nursery Inc
Las Vegas, NV
06.2011 - 03.2012
  • Studied plants, materials, irrigation, other facets of landscape and sales
  • Responsible for working with reset crew while merchandising new product, removing old product, discounting discontinued product, and relabeling the merchandising at stores
  • Exposed self to management in company while partnering with other team members at other stores
  • Learned all facets of cashiering, driving, entry level management, irrigation, sales, contractor sales, and carryout.

Education

High School Diploma -

Basic High School
Las Vegas, NV
08.2004 - 05.2007

Skills

    Adobe Creative Suite

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Hobbies

1. Drawing:
- Proficient in various drawing techniques, including pencil, ink, and digital mediums.
- Skilled at translating ideas and concepts into visually appealing illustrations.
- Adept at capturing detail, texture, and shading to bring drawings to life.
- Passionate about exploring diverse artistic styles and continuously refining artistic skills.

2. Character Animation:
- Experienced in creating dynamic and engaging character animations using industry-standard software.
- Knowledgeable about principles of animation, including timing, weight, and squash-and-stretch.
- Capable of conveying emotions and storytelling through fluid character movement.
- Dedicated to pushing the boundaries of animation techniques to enhance visual storytelling.

3. Woodworking:
- Proficient in crafting intricate and functional wood pieces using various tools and techniques.
- Skilled at designing and constructing furniture, decorative items, and custom projects.
- Detail-oriented and committed to ensuring precision in measurements and assembly.
- Enthusiastic about exploring different types of wood and finishes to create unique and durable pieces.

4. Herpetology Care and Husbandry:
- Knowledgeable about the care and well-being of reptiles and amphibians.
- Skilled at creating and maintaining appropriate habitats, temperature, and humidity levels.
- Experienced in handling and feeding various species of reptiles and amphibians.
- Dedicated to continuous learning about best practices in herpetology care and fostering a safe and healthy environment.

5. Design:
- Proficient in conceptualizing and executing designs for various applications, such as posters, logos, and digital media.
- Skilled in using design software to craft visually appealing and impactful graphics.
- Able to combine creativity and technical skills to produce designs that meet specific objectives.
- Enthusiastic about staying updated with design trends and integrating innovative design elements.

for and emphasize the skills that are most relevant to the position.

Timeline

Operations Manager

Freight Connection
12.2022 - Current

Operations Manager

Sheldon Transfer
08.2021 - 12.2022

Irrigation Manager

Integrated Landscape Management, LLC
08.2018 - 08.2021

Assistant Manager

Star Nursery Inc
11.2017 - 08.2018

Assistant Manager

Star Nursery Inc
09.2014 - 11.2017

Management Trainee/Floor Supervisor

Star Nursery Inc, Blue Diamond Store
07.2013 - 02.2014

Lead Irrigation

Star Nursery Inc, Blue Diamond Store
03.2012 - 07.2013

Dry Sales Associate

Star Nursery Inc
06.2011 - 03.2012

High School Diploma -

Basic High School
08.2004 - 05.2007
James PuuOperations Manager