James Brown
London,KY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Lead/Customer Service Representative
CWS
08.2022 - Current
- Answer incoming phone calls on behalf of client
- Provide accurate and appropriate information to callers
- Demonstrate mastery of subject matter within specified timeframes.
- Cross-trained and provided backup support for organizational leadership.
- Cross-trained and backed up other customer service managers.
- Generated reports detailing metrics such as call times and satisfaction ratings.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Included coverage for CCF when needed
- Assisted in Open/Closed for Supervisors
Lead Spray Technician
Line-X
01.2021 - 08.2022
- Clean vehicles to remove dirt, oil, grease, and debris from painted surfaces
- Sand and Prep truck bed prior to spraying
- Apply paper and masking tape to protect surfaces from over spray
- After vehicle is sprayed remove masking tape and clean vehicle
- Move vehicle to designated area for pick up
- Perform other duties as assigned by manager or supervisor
- Required to work overtime (more than 40 hours per week) as business needs dictate.
- Used proper PPE and safety protocols for personal health and safety of other staff.
- Maintained knowledge of equipment necessary to complete jobs, acquiring new skills and techniques.
HVAC Driver Supervisor
Affordable Heating and Cooling
06.2020 - 06.2021
- Help set up HVAC units to install.
- Coordinated with drivers to organize timely pickup and delivery.
- Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
- Identified process breakdowns and developed improvement plans to resolve.
- Worked closely with personnel, customers, and contractors to resolve problems.
Server
Old Town Grill
10.2019 - 06.2020
- Cleaned, sanitized and organized food speed racks, bins, dry storage racks
- Greeted guests, provided seating and explained menu options.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Assistant Manager
Storage Rentals Of America
04.2019 - 12.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Customer Service Representative
Maximus
06.2015 - 03.2019
- Verified information in the computer system to make sure was up to date and accurate
- Identified and resolved system and account issues
- Answered inquiries concerning standard policies, procedures and regulations
- Accessed appropriate computer screens and accurately input correct information.
Die Cast/Lead Function Gauge
Aisin
02.2012 - 06.2015
- Completed fast paced work under tight deadlines by successfully operating die cast machines
- Completed visual and manual inspections of components and products to verify quality and compliance with tolerances
- Sorted and organized parts to keep workspace neat and productive
- Actively suggested operational improvements to enhance quality, improve production times and reduce costs
- Met with and discussed project requirements with customers to ascertain the type of software systems that would effectively meet their needs.
- Set up and operated various machine tools and jigs to produce precision parts.
- Operated equipment such as cranes, forklifts and pallet jacks.
Lead Customer Service Representative
General Dynamics
11.2005 - 10.2011
- Answered customers question and addressed problems and complaints in person and over the phone
- Directed inbound calls in phone queues to improve call flow
- Cross-trained and provide back up for other customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
Education
Stratford High School
Goose Creek, SC42A Human Resource Specialist
U.S. Army
08.2005
Skills
- Problem-Solving
- Administrative Support
- Call Center Experience
- Team Leadership
Timeline
Lead/Customer Service Representative
CWS
08.2022 - Current
Lead Spray Technician
Line-X
01.2021 - 08.2022
HVAC Driver Supervisor
Affordable Heating and Cooling
06.2020 - 06.2021
Server
Old Town Grill
10.2019 - 06.2020
Assistant Manager
Storage Rentals Of America
04.2019 - 12.2019
Customer Service Representative
Maximus
06.2015 - 03.2019
Die Cast/Lead Function Gauge
Aisin
02.2012 - 06.2015
Lead Customer Service Representative
General Dynamics
11.2005 - 10.2011
Stratford High School
42A Human Resource Specialist
U.S. Army
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