James R. Colebank

Audited commercial accounts to determine accurate insurance premiums

• Ensured compliance with regulatory requirements by reviewing and adhering to guidelines and standards.
• Produced reports with detailed valuations.
• Achieved successful dispute resolutions by providing clear explanations of findings during review processes.
• Answered customer questions and provided information about findings.
• Maintained high work volume and tight deadlines.
• Identified potential inaccuracies before submission by carefully proofreading all appraisal reports.
• Consistently exceeded performance goals set by supervisors regarding turnaround times and error rates.
• Sought continuous education opportunities, staying current on industry changes and best practices.
• Developed strong professional relationships with clients, fostering trust in the appraisal process.

• Developed and implemented recruitment strategies to attract top talent.
• Facilitated onboarding processes, ensuring a smooth transition for new hires.
• Managed employee relations, addressing concerns and fostering a positive workplace culture.
• Conducted performance evaluations, providing constructive feedback and support for growth.

• Conducted comprehensive audits of premium calculations to ensure accuracy and compliance with industry standards.
• Collaborated with underwriting teams to clarify policy terms and conditions, fostering better understanding of premium evaluations.