United States Army Transportation Manager - 01-22-04 to 03-01-04
JAMES R. WILLIAMS
Hampton,Virginia
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
Work History
Owner/Operator
Dignity Respect Transportation, LLC
11.2016 - 08.2023
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions
- Processed 2.1million in invoice services without incident
- Assessed income and expenses and adapted plans to improve profit levels
- Developed business plan, processes and procedures to provide superior services to customers
Project Lead
Lighthouse Outreach, Inc.
09.2014 - 11.2016
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Participated in numerous activities such as developing marketing campaigns, conducting marketing research, and designing promotional materials.
- Collaborated with Hampton Roads Public School Administrations and Virginia Department of Health to offer positive youth development and risk avoidance curriculum.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays with corrective measures.
- Planned, executed, and controlled assigned projects ensuring work performed complied with contractual requirements were success for over 1,800 students.
Manager of Bus Operations
Hampton Roads Transit
11.2012 - 09.2014
- Maximized customer service by training staff, overseeing operations, and resolving issues for personnel and ridership.
- Develop and implemented radio communications procedures.
- Managed multiple priority events by exceeding expectation in transporting ridership in expedited amount of time.
- Managed, evaluated and counseled 763 Bus Operators by utilizing critical thinking, problem-solving and decision making skills.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
Bachelor of Science - Business Management
Excelsior College
Albany, NY01.2013
6/13 Cisco Certified Network Associate, Basic routing principles training - undefined
ECPI
Newport News, VA2006
Skills
- Project Management
- Vendor Negotiations
- Effective Communicator and Public Speaker
- Technical Project Management
- Product Development
- Technical Marketing Strategy
- Staff Training
- Operations, and KPI Management
- Training and Development
Timeline
Owner/Operator
Dignity Respect Transportation, LLC
11.2016 - 08.2023
Project Lead
Lighthouse Outreach, Inc.
09.2014 - 11.2016
Manager of Bus Operations
Hampton Roads Transit
11.2012 - 09.2014
Bachelor of Science - Business Management
Excelsior College
6/13 Cisco Certified Network Associate, Basic routing principles training - undefined
ECPI
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