James Raberding
Bob's Discount Furniture
YUCAIPA,CA
8
years of professional experience
Dynamic product support lead with a strong background in retail operations and staff training. Skilled in workload management and escalation handling, consistently improving customer satisfaction and team performance through innovative training programs and streamlined processes.
Work History
Product Support Lead
1 Year 10 Months- Assisted team members with product knowledge and customer service techniques.
- Coordinated daily routines to ensure work is finished in a timely manner.
- Maintained up-to-date knowledge of products and services to better assist customers and sales members.
- Ensured the floor was kept stocked with product in an organized and full manner.
- Responsible for organizing, tagging and unloading furniture from the truck.
- Assisted with loading customers' vehicles and maintaining a positive experience with pick-ups.
Assistant Manager
2 Years 10 Months- Led team in daily operations to enhance customer experience and drive sales performance.
- Developed and implemented training programs to improve staff efficiency and product knowledge.
- Streamlined inventory management processes, reducing discrepancies and increasing accuracy.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Coordinated promotional events, resulting in increased foot traffic and customer engagement.
- Mentored junior staff, fostering professional growth and enhancing team collaboration.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Lead Retail Associate
2 Years 4 Months- Led team in daily operations, ensuring exceptional customer service and satisfaction.
- Trained and mentored new associates on product knowledge and sales techniques.
- Implemented visual merchandising strategies to enhance store presentation and drive sales.
- Analyzed inventory levels, coordinating restocking efforts to maintain optimal stock availability.
- Reduced return rates through comprehensive knowledge of products as well as accurate guidance provided during purchases.
- Provided personalized shopping experiences for customers, resulting in repeat business and increased loyalty.
- Efficiently processed transactions using point-of-sale systems, ensuring accuracy and timeliness in all transactions.
- Addressed customer inquiries and resolved issues promptly, ensuring satisfaction and retention.
Skills
Customer service
Team leadership
Staff training and development
Staff supervision
Cash management
Inventory management
Retail operations
Escalation handling
Team oversight
Money handling
Data entry
Accomplishments
- Achieved highest sales conversion company wide through effectively helping with setting featured products and with customer engagement.
- Helped bring store from lowest sales in district to 3rd highest per store size company wide.
- Emptied 5 trucks in a week while not overcrowding sales floor or overstock area.
- Reduced outlet shrinkage year over year.
Timeline
Product Support Lead
Bob's Discount Furniture
11.2024 - CurrentRead More
Assistant Manager
Bed Bath & Beyond
08.2020 - 06.2023Read More
Lead Retail Associate
Bed Bath & Beyond
04.2018 - 08.2020Read More