James "Randy" Cassaday

Management of team and processes associated with vehicle production and servicing.

• Utilizes reports, analyzes information and monitors trends to identify opportunities in the business
• Displays financial responsibility through P&L management
• Identifies opportunities to reduce waste; identifies process improvements that are value added for customer and associate experience
• Interviews, hires, trains, and promotes associates to support Service Operations and fuel company growth
• Serves as member of senior management team; collaborates to set strategy for the store and provides vision, direction, and motivation to team
• Champions and implements both company change and store initiatives for consistent execution
• Resolves customer and associate issues
• Led a team off 100 plus associates including 9 managers.
• In my nearly 17 years with Carmax I led associates in a variety of roles including sales, service, and operations in 7 Carmax locations