James. “Rusty” McDonald

Sales Associate

Premium Beverage Distributors

07.1985 - 09.2023

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Prepared merchandise for sales floor by pricing or tagging.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions about sizing, accessories, and merchandise care.
Provided positive first impressions to welcome existing, new, and potential customers.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Engaged with customers to build rapport and loyalty.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Solved customer challenges by offering relevant products and services.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Educated clients on current promotional offerings and products using persuasive selling tactics.
Assessed customer needs and utilized suggestive selling techniques to drive sales.
Engaged with customers to effectively build rapport and lasting relationships.
Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Collaborated with team members to achieve monthly sales targets.
Increased customer loyalty with personalized shopping experiences and attentive service.
Monitored sales trends to adjust sales strategies and meet changing customer demands.
Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
Managed inventory to ensure product availability, contributing to uptick in sales.
Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
Performed cash, card, and check transactions to complete customer purchases.
Developed strong rapport with customers and created positive impression of business.

Summary

Overview

Work History

Sales Associate

Supervisor of Operations

Education

Business

Skills

Timeline

Sales Associate

Supervisor of Operations

Business

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