Summary
Overview
Work History
Education
Skills
Timeline
Generic

James S. Hooper III

Retail Operations Director
Willington,CT

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

14
14
years of professional experience

Work History

Regional Director of Operations

Dollar General
Boston, MA
08.2017 - Current
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Defined, implemented and revised operational policies and guidelines.
  • Achieved team goals through formalized training plans, coaching and performance management.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Set team and individual KPIs and provided regular, actionable feedback.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
  • Provided exceptional customer service to customers, increasing customer loyalty 140%

District Manager

Advance Auto Parts, Stafford
Manchester, CT
01.2008 - 08.2017
  • Be part of great team that exceeds customers’ expectations
  • Thru parts knowledge, availability, and caring about each customer.
  • Built positive and productive relationships with store and field leadership.
  • Supervised 22 locations to enforce high-quality standards of operation.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Coordinated with other district managers to actualize strategies for improving performance and growing circulation volumes and sales.
  • Improved operational standards, personnel moves, and merchandising strategies.
  • Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits.

Education

Electrical Apprenticeship Certificate -

New England Technical Institute
New Britian, CT
1999

Skills

  • Sales Promotion
  • Business Leadership
  • Team Leadership
  • Focus and Follow-Through
  • Sales Tracking
  • Problem Anticipation and Resolution
  • Customer Service Management
  • Customer Relations
  • Multitasking and Prioritization

Timeline

Regional Director of Operations

Dollar General
08.2017 - Current

District Manager

Advance Auto Parts, Stafford
01.2008 - 08.2017

Electrical Apprenticeship Certificate -

New England Technical Institute

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James S. Hooper IIIRetail Operations Director