Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

James S. Sautter

Payson,Utah
James S. Sautter

Summary

SUMMARY OF QUALIFICATIONS: 13 years experience as a Security Police Officer for the Hanford Patrol Tactical Response Team Experienced in handling emergency situations and coordinating with appropriate management and response agencies. Extensive training and education in criminal justice, investigative techniques, use of weapons and specialized equipment Three years experience working with youth of all ages and organizing youth programs Very skilled in the use of many computer software systems including Microsoft Word, Excel, and ability to enter data into various databases Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Skilled Asset Protection Associate familiar with patrolling premises, checking bags and acting as visible deterrent to criminal activity. Organized and well-trained with strong defensive skills and problem-solving abilities. Offering 13 years of experience in security.

  • Organized team leader builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Overview

22
years of professional experience

Work History

Veracity Insurance Solutions

Online Program Manager and Team Lead
05.2018 - 05.2023

Job overview

  • Provide onboarding training and conduct training as needed
  • Provide customer service to all escalated calls that requires de-escalation
  • Handling of employee review process and Building security plans
  • Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
  • Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Coached team members on productivity strategies to accomplish challenging goals.
  • Identified program obstacles and communicated possible impacts to team.
  • Provided program management expertise in lean Six Sigma strategies and agile methods, practices and execution.
  • Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
  • Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
  • Resolved problems and provided solutions to customers by communicating requirements to subordinates.

Hanford Patrol Tactical Response

Security Police Officer II
01.2003 - 01.2016

Job overview

  • Security Police Officer for the Hanford Patrol Tactical Response Team
  • Responsible for protecting
  • Department of Energy classified materials and nuclear materials from theft, diversion, espionage, unauthorized access, and other acts that impact national security
  • Duties include post and patrol, emergency response, emergency traffic control and assessment, and implementing facility protection plans.
  • Patrolled grounds to monitor status and safety of premises.
  • Led, managed and performed force protection duties to protect personnel and resources.
  • Remained calm and alert especially during emergency situations to maintain order and confidence in authority.
  • Rendered aid to accident victims and other persons requiring first aid for physical injuries.
  • Assisted in special investigations and crime prevention programs.
  • Trained in small arms, anti-armor and indirect fire weapons.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.

Keystone Insurance Agency

Sales Manager
08.2016 - 01.2018

Job overview

  • Personal and commercial insurance: auto, home, business
  • Responsible include tracking and recording sales goals for each month, holding 30,60, and 90 day reviews for all sales agents.
  • Handled customer relations issues, enabling quick resolution and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.

Benton County Boys and Girls Club

Unit Director
01.2001 - 01.2003

Job overview

  • Responsible for organizing and implementing daily educational and physical activities for elementary school aged children, and ensuring a safe and secure operating environment
  • Developed and implemented security, emergency, and fire protection procedures, coordinated emergency response, documented incidents and performed daily office administrative duties.
  • Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.

Education

Columbia Basin College
Pasco, WA

from Criminal Justice
09.2004

University Overview

GPA: 3.21

Skills

  • Program Leadership
  • Critical Thinking
  • Team Leadership
  • Verbal and Written Communication
  • Training and Development
  • Performance Monitoring
  • Team Training
  • Conflict Resolution
  • Remote Team Management
  • Six Sigma
  • MS Office Applications
  • Team Meetings
  • Negotiation and Conflict Resolution
  • Emergency Response
  • Safety and Security
  • Criminal Investigations
  • Law Enforcement Collaboration
  • Emergency Medical Care
  • Physical Combat
  • Superb Surveillance Skills
  • Firearms Expertise
  • Personnel Protection
  • De-Escalation Techniques
  • Traffic Direction
  • Weapons Screening
  • Baggage Screening
  • Attentive and Observant
  • Motor Vehicle Escort
  • Keen Observer
  • Investigate Incidents
  • Cooperative Attitude
  • Property Inspection
  • Monitor CCTV
  • Screen Personnel
  • Assertiveness
  • Best Practices
  • Hostage Rescue
  • Assess Security
  • Strategize Attack Responses
  • Combat Planning
  • Emergency Situations
  • Arrest Techniques
  • Human Relations
  • Conflict Resolution Tactics
  • Planning and Coordination
  • Advanced Lethal Weapons
  • Firearms and Weapons Expertise
  • Counterterrorism Tactics
  • Conflict De-Escalation
  • Motor Vehicle Operation
  • Self-Defense Training
  • Special Weapons and Tactics Team
  • Traffic Control
  • Exceptional Problem Solver

Timeline

Online Program Manager and Team Lead

Veracity Insurance Solutions
05.2018 - 05.2023

Sales Manager

Keystone Insurance Agency
08.2016 - 01.2018

Security Police Officer II

Hanford Patrol Tactical Response
01.2003 - 01.2016

Unit Director

Benton County Boys and Girls Club
01.2001 - 01.2003

Columbia Basin College

from Criminal Justice
James S. Sautter