Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Personal Information
Work Availability
Quote
Timeline
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Jamesshia Kennedy

Jamesshia Kennedy

Des Moines,IA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education.

Overview

8
8
years of professional experience
1
1
Certification

Work History

CNA/Caregiver

Nurse Pro Staffing Inc
05.2017 - 10.2023
  • I make it possible for patients to complete ADLS by assisting them
  • I document changes with clients as well as work by nurses to care for residents and make sure they are getting the proper care needed.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Educated patients and family members on best home care practices for healing and recovery.
  • Documented patient information and care activities in electronic health record.

COVID-19 Contact Tracer

Professional Research Consultants Inc Prc
08.2020 - 02.2022
  • Outbound/inbound calls
  • Contact patients regarding positive cases received from dhs
  • Advise CDC recommendations
  • Follow up with people patients have been in contact with
  • Remote position.
  • Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
  • Provided educational and informational resources regarding isolation policies and quarantine measures.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked flexible hours across night, weekend and holiday shifts.

Receptionist

Fairfield Inn & Suites
01.2017 - 06.2019
  • I checked customers in and out of the hotel
  • I did wake up phone calls
  • I did door knocks the day of checkouts
  • I made copies, keys and printed out receipts
  • I helped fold laundry
  • Assisted customers with any questions or help they needed.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Collected Type payments, processed transactions and updated relevant records.

Call Representative

Mass Markets
09.2015 - 05.2018
  • I worked directly with customers answering and question they may have
  • I used Microsoft word, excel, any many other programming websites
  • I took inbound and outbound calls
  • Lets clients know they were accepted into college
  • Answered questions about materials they had previously ordered
  • I entered Data
  • Leveraged scripts and other resources to answer questions and direct to appropriate resources.
  • Answered inbound customer service calls to assist with questions, concerns or problems.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Responded proactively and positively to rapid change.

Education

Associates - Pediatric Nursing

Iowa Central Community College
Fort Dodge, IA

High School Diploma - Diploma

Scavo High School
Des Moines, IA
08.2015

Skills

  • Customer Service
  • Cold Calling
  • Caregiving
  • Senior Care
  • Home Care
  • Experience with Children
  • Nursing
  • Compassionate Communication
  • Complex Problem-Solving
  • Patient-Focused Care
  • Transporting Patients
  • Patient Relations
  • Documenting Behaviors
  • Patient Lifting
  • Medical Terminology Knowledge
  • Direct Patient Care
  • Compassionate
  • Reliable Team Player
  • Medical Office Administration
  • Database Administration
  • Recording Vital Signs
  • Dementia and Alzheimer's Knowledge
  • Maintaining Privacy
  • Reliable Transportation
  • Mobility Assistance Needs Understanding
  • Catheter Change and Preparation
  • Supporting Personal Needs
  • Chronic Disease Management
  • Microsoft Excel
  • Credit Card Payment Processing
  • Microsoft PowerPoint
  • Retail Sales Customer Service
  • Microsoft Word
  • Active Listening
  • Managing Multiple Tasks
  • Typing Proficiency
  • Call Center Operations
  • Money Handling Abilities
  • Customer Consulting
  • Problem-Solving Ability
  • Technical Support
  • Administrative Support
  • Critical Thinking
  • Computer Proficiency
  • Customer Relationship Management

Certification


  • CNA - Certified Nurse Assistant
  • CPCT/A - Patient Care Technician/Assistant
  • First Aid/CPR Certified

Additional Information

  • SKILLS
  • Dependable Hardworker Patient

Personal Information

Title: Call Representative

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb

Timeline

COVID-19 Contact Tracer

Professional Research Consultants Inc Prc
08.2020 - 02.2022

CNA/Caregiver

Nurse Pro Staffing Inc
05.2017 - 10.2023

Receptionist

Fairfield Inn & Suites
01.2017 - 06.2019

Call Representative

Mass Markets
09.2015 - 05.2018

Associates - Pediatric Nursing

Iowa Central Community College

High School Diploma - Diploma

Scavo High School

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Jamesshia Kennedy