James Spann
Operations, Management, Accounting
Slaton,TX
Summary
Detail-oriented team player ready to offer exceptional learning abilities to take on a new role in an accounting setting. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
Work History
Director of Operations
Second Baptist Church
Lubbock, TX
02.2016 - Current
- Monitored budget and utilized operational resources.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Coordinated leasing, contracts with other companies and facility maintenance budgets to provide for seamless building operations.
- Maintained office PCs, networks and mobile devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Served as backup for staff members, responding to system failure and maintenance emergencies.
- Recommended new and replacement hardware and software purchases.
- Set up and maintained user accounts and client access.
- Managed vendor relationships and negotiated contracts to obtain best prices and value for money.
- Analyzed financial data to assist in budget creation and forecasting.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
- Compiled budget figures by reviewing past budgets, evaluating estimated income, and assessing expenses.
- Prepared project budgets, forecasting and inventory and material pricing points.
- Maintained inventory of office supplies and placed orders.
- Assisted management with administrative aspects of hiring and onboarding new hires and temporary staff.
- Configured and purchased domains for websites.
- Coordinated with developers and designers to confirm websites are user-friendly, visually appealing and optimized for SEO.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Paid attention to detail while completing assignments.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Self-motivated, with strong sense of personal responsibility.
- Approved, reviewed and edited content flowing to website.
- Managed data backups and disaster recovery operations to comply with business continuity initiatives.
- Maintained applications to keep software current with necessary software updates and upgrades.
- Created and administered profiles and accounts, also maintaining systems documentation.
Technical Support Representative
Suddenlink Communications
Lubbock, TX
06.2011 - 01.2016
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Managed high levels of call flow and responded to television, Internet, phone and security system technical support needs.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Identified potential sales and cross-selling opportunities and informed supervisor.
- Created user accounts and assigned permissions.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Education
Master of Public Accountancy - Accounting
The University of Texas of The Permian Basin
Odessa, TX 05.2021 - Current
MBA - Management Information Systems
Wayland Baptist University
Lubbock 01.2011 - 05.2012
Bachelor of Science - Business Administration And Management
Wayland Baptist University
Plainview, TX 09.2007 - 12.2010
Skills
Process improvements
Capital spending
Inventory management
Budget development
Attention to Detail
Self-Motivated
Financial Management
Analytical reasoning
Budgeting
Multitasking Abilities
Dependable and Responsible
Problem-Solving
Data Entry
Cost control and reduction
Budget forecasting
Staff Management
Timeline
Master of Public Accountancy - Accounting
The University of Texas of The Permian Basin
05.2021 - Current
Director of Operations
Second Baptist Church
02.2016 - Current
Technical Support Representative
Suddenlink Communications
06.2011 - 01.2016
MBA - Management Information Systems
Wayland Baptist University
01.2011 - 05.2012
Bachelor of Science - Business Administration And Management
Wayland Baptist University
09.2007 - 12.2010