Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
James Spann

James Spann

Operations, Management, Accounting
Slaton,TX

Summary

Detail-oriented team player ready to offer exceptional learning abilities to take on a new role in an accounting setting. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

12
12
years of professional experience
7
7
years of post-secondary education

Work History

Director of Operations

Second Baptist Church
Lubbock, TX
02.2016 - Current
  • Monitored budget and utilized operational resources.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits.
  • Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
  • Coordinated leasing, contracts with other companies and facility maintenance budgets to provide for seamless building operations.
  • Maintained office PCs, networks and mobile devices.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Set up PCs, projectors and microphones for use in video conferencing rooms.
  • Managed system-wide operating system and software deployments as well as related software upgrade problems.
  • Served as backup for staff members, responding to system failure and maintenance emergencies.
  • Recommended new and replacement hardware and software purchases.
  • Set up and maintained user accounts and client access.
  • Managed vendor relationships and negotiated contracts to obtain best prices and value for money.
  • Analyzed financial data to assist in budget creation and forecasting.
  • Created detailed expense reports to facilitate reimbursement for business expenses incurred.
  • Compiled budget figures by reviewing past budgets, evaluating estimated income, and assessing expenses.
  • Prepared project budgets, forecasting and inventory and material pricing points.
  • Maintained inventory of office supplies and placed orders.
  • Assisted management with administrative aspects of hiring and onboarding new hires and temporary staff.
  • Configured and purchased domains for websites.
  • Coordinated with developers and designers to confirm websites are user-friendly, visually appealing and optimized for SEO.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Paid attention to detail while completing assignments.
  • Participated in team projects, demonstrating ability to work collaboratively and effectively.
  • Self-motivated, with strong sense of personal responsibility.
  • Approved, reviewed and edited content flowing to website.
  • Managed data backups and disaster recovery operations to comply with business continuity initiatives.
  • Maintained applications to keep software current with necessary software updates and upgrades.
  • Created and administered profiles and accounts, also maintaining systems documentation.

Technical Support Representative

Suddenlink Communications
Lubbock, TX
06.2011 - 01.2016
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Managed high levels of call flow and responded to television, Internet, phone and security system technical support needs.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Identified potential sales and cross-selling opportunities and informed supervisor.
  • Created user accounts and assigned permissions.
  • Used ticketing systems to manage and process support actions and requests.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

Education

Master of Public Accountancy - Accounting

The University of Texas of The Permian Basin
Odessa, TX
05.2021 - Current

MBA - Management Information Systems

Wayland Baptist University
Lubbock
01.2011 - 05.2012

Bachelor of Science - Business Administration And Management

Wayland Baptist University
Plainview, TX
09.2007 - 12.2010

Skills

Process improvements

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Timeline

Master of Public Accountancy - Accounting

The University of Texas of The Permian Basin
05.2021 - Current

Director of Operations

Second Baptist Church
02.2016 - Current

Technical Support Representative

Suddenlink Communications
06.2011 - 01.2016

MBA - Management Information Systems

Wayland Baptist University
01.2011 - 05.2012

Bachelor of Science - Business Administration And Management

Wayland Baptist University
09.2007 - 12.2010

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James SpannOperations, Management, Accounting