JAMES Stevens A. CHARITE
Princeton
Summary
A leadership position in the business and hospitality industry that will utilize my expertise in planning management, networking, and sales to fullest extent.
Operational Manager with 10 years of management experience, event planning, and administrational duties with an Associates degree in Psychology. Skills include but not limited to: Adaptability, Software proficient, Multilingual, Marketing, Project Management, Communications/ Event Planning, Sales.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Operations Manager
Gametime
2022.01 - Current
- Devised processes to boost long-term business success and increase profit levels.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Reported issues to higher management with great detail.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Supervisor
Gametime Miami
2020.01 - 2022.01
- Supervise and train employees, analyze and report operations and reduction costs, provide administrative support, ensure compliance, event plan, and monitor department performance.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Outsourced unnecessary services to save on labor, supplies and equipment costs and adhere to company budgets.
Event Coordinator
Gametime Miami
2018.01 - 2020.01
- Coordinate details of event services, approve menus, develop a seating plan, edit and design promotional material, oversee fundraising events, and manage correspondence.
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Consulted with customers to determine objectives and requirements for events.
- Developed creative themes for events and created related activities to engage attendees.
Bartender/ Server
Gametime Miami
2013.01 - 2019.01
- Adhere to all food and safety regulations, mix traditional and creative cocktails, handle cash and credit transactions, serve food and drink orders, and upsell when appropriate.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Education
A.A Social Work -
Miami Dade College
Miami, FL06.2014
Skills
- Customer Service
- Production
- Health and safety compliance
- Schedule oversight
- Team Leadership
- FLUENT IN French and Creole
References
Available upon request
Languages
French
Native or Bilingual
Timeline
Operations Manager
Gametime
2022.01 - Current
Supervisor
Gametime Miami
2020.01 - 2022.01
Event Coordinator
Gametime Miami
2018.01 - 2020.01
Bartender/ Server
Gametime Miami
2013.01 - 2019.01
A.A Social Work -
Miami Dade College
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