James T. Chisham
Indianapolis,IN
Summary
Experienced technical professional with diverse skills and interests. Strong background in various technical domains, excelling at transitioning between areas of expertise. Proven track record of delivering high-quality results, leveraging cross-functional knowledge to drive innovation and problem-solving. Committed to staying up-to-date with industry trends and advancements, constantly seeking new challenges to enhance skill set and contribute to organizational success.
Overview
15
15
years of professional experience
Work History
TSR (Tech Support Representative)
Comfort Systems USA
02.2022 - Current
- Troubleshot Building automation systems including HVAC and lighting.
- Used Opus 5.13 and Opus Magnum to monitor Sites
- Tier one troubleshooting and triage
- Processed alarms and found solutions or dispatched to have them repaired.
- Researched and identified solutions to technical problems.
- Check technicians in and out of tickets.
- Used Niagra to monitor Sites
- Used Trane to monitor Sites
- Used Siemens talon to monitor sites.
- Used Ubiquity to monitor sites
- Provided monitoring services to 40+ clients some fortune 500 companies.
Data Center Operator
HCL Technologies
01.2020 - 01.2022
- Regularly referenced reports or system operations, task lists, problems and resolution updates.
- Collected and reported technical metrics to identify improvement opportunities.
- Used Remedy to submit incident reports.
- Daily walkthrough reports submitted
- Monitored CCTV
- Ran the Mailroom and was the point of contact for all packages leaving or arriving.
- Checked the fire safety equipment, clocks, AED ( Automated external defibrillator ) charges monthly.
- Decommissioned or recommissioned server racks.
- Upheld Covid building access guidelines
- Point of contact for all building upkeep and general functions (janitorial,maintainance, contractors)
Fiber Optic Technician
Metronet Telecom
02.2016 - 03.2016
- Installed fiber-optic drops to customer houses
- Rode along with senior tech
- Addressed customers about the purpose of the visit and troubleshot issues
- Spliced Fiber Ran cat 5 cable made on location
Service Desk Technician
Bell Techlogix Inc
06.2014 - 08.2015
- Supported five individual clients
- Re imaged computers
- Gained experience with
- Remedy ticket system
- Gained experience with CRM
- Used and troubleshooted Citrix everyday
- Triage tickets
- Connected users to On-Call techs
- Processed emails
- Cell phone tech support
- Called users back regarding "in progress" tickets
- Maintained Active Directory for several clients
- Engaged end users and answered questions via email, phone and live chat
- Patched software and installed new versions to eliminate security problems and protect data
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
- Helped streamline repair processes and update procedures for support action consistency via updating Knowledge Base articles
- Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions
Electronics Sales Associate
Kmart
10.2013 - 10.2014
- Ran Dept without oversight
- Valued for detailed knowledge of products and excellent people skills
- Reset product layouts
- Answered customer questions about electronic devices
- Applied knowledge of electronics products, including Phones and Laptop products to educate prospects and customers
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
- Provided every customer with professional and polite support for sales and service needs
Network Systems Administrator (Internship)
ITT Technical Institute
04.2012 - 10.2012
- Maintained Active Directory and user accounts
- Responsible for monthly asset logs for audit
- Helped maintain Wide Area Network and physical terminals
- Printer Maintenance Special projects
- Timely closing of work orders and service tickets
- Tech support via phone/email
- Cabling
- Ran monthly asset audit
- Supported buildings desk side tickets
- The main point of contact for ITT campus's WAN concerns and AD Organizational Unit changes
Desktop Support Technician (Internship)
Ben Davis Highschool
08.2009 - 03.2011
- Gutted old computers for recycling
- Re-imaged computers
- Created image
- Maintenance and repair of Ducain projectors
- Replaced printer toner and ink
- Printer and copier maintenance
- Refined work ethic and public relations skills
- Lab setup Case studies
- Inventory Spot checked laptops for connectivity
- Responded to work orders via Remedy ticketing system
- Network troubleshooting
- Retired assets
Host Busser
Crown Plaza
04.2010 - 12.2010
- Greeted & coordinated the seating of guests and establishing proper Atmosphere & efficiency in dining room
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
Education
Computer Repair And Networking
Area 31 Career Center At Ben Davis High School
Indianapolis, INAssociates of Applied Science NSA - Network And System Administration
ITT Technical Institute
Indianapolis, IN02.2013
High School Diploma -
Ben Davis High School
Indianapolis, IN05.2011
Skills
- Research
- Outlook
- Exchange Administration Experience
- Assemble/disassemble PC/laptop
- Knowledge of PC components
- Windows XP, 7,8, 81 and 10
- Familiar with Pre- XP OS
- Removal of virus's and mal-ware
- Install of software/hardware
- Advanced PC troubleshooting
- Have some Linux experience
- System/Network Configuration
- Trained for A certification
- Can make cat 5 network cable
- Understands relevant technology
- Copier and printer maintenance
- Active Directory
- Cat 5 cabling
- Citrix
- Phone etiquette
- CRM experience
- Supported multiple clients
- Excel, Power-point, MS Word and Publisher experience
- Creating image's
- Laptop physical troubleshooting
- Network troubleshooting
- PC troubleshooting
- Excellent people skills
- Triaging
- Public relations
- Sales
- Phone etiquette
- Knowledge of PC components
- Teamwork / Collaboration
- Excellent people skills
- WAN and LAN troubleshooting
- Network Testing (fluke testers)
- Remote Support
- Call center experience
- Teamwork and Collaboration
- Problem-Solving
- Customer Service
Timeline
TSR (Tech Support Representative)
Comfort Systems USA
02.2022 - Current
Data Center Operator
HCL Technologies
01.2020 - 01.2022
Fiber Optic Technician
Metronet Telecom
02.2016 - 03.2016
Service Desk Technician
Bell Techlogix Inc
06.2014 - 08.2015
Electronics Sales Associate
Kmart
10.2013 - 10.2014
Network Systems Administrator (Internship)
ITT Technical Institute
04.2012 - 10.2012
Host Busser
Crown Plaza
04.2010 - 12.2010
Desktop Support Technician (Internship)
Ben Davis Highschool
08.2009 - 03.2011
Computer Repair And Networking
Area 31 Career Center At Ben Davis High School
Associates of Applied Science NSA - Network And System Administration
ITT Technical Institute
High School Diploma -
Ben Davis High School
Similar Profiles
OUIDA GARRETTOUIDA GARRETT
Technical Support Representative at Comfort Systems USATechnical Support Representative at Comfort Systems USA
BRANDON SNELLINGSBRANDON SNELLINGS
Project Manager at Comfort Systems USAProject Manager at Comfort Systems USA
Chad HampshireChad Hampshire
Business Development Manager at Comfort Systems USA Temp Right ServiceBusiness Development Manager at Comfort Systems USA Temp Right Service