JAMES T KILE
Grand Prairie
Summary
Personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Mail handler
USPS
Dallas, TX
07.2016 - Current
- Loads, unloads, and moves bulk mail and performs other duties incidental to the movement and processing of mail.
- Self-motivated, with a strong sense of personal responsibility.
- Coordinated dispatching of 30 - 50 drivers to accomplish daily delivery requirements.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Monitored and tracked dispatch communication systems.
- Monitored flow of paperwork and directed information to appropriate departments.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Operated forklift to safely move and safeguard stock and supplies in warehouse.
- Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
- Kept work areas neat, clean and free from debris.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- **Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- **Prepared and checked outbound shipments for accuracy.
Acting Supervisor
USPS
01.2019 - 08.2019
- Supervises a medium sized group of employees engaged in mail processing and distribution activities
- Schedules and assigns work; determines priorities; shifts employees during the course of the tour as the workload fluctuates
- Monitors operational performance data throughout the tour; resolves routine problems; reports unusual operational problems and recommends solutions
- Ensures that operational information reported is complete and accurate; participates in mail surveys/tests related to quality, service performance, etc
- Coordinates mail flow activities with other supervisors on the tour
- Supervises the on-the-job training program for processing and distribution employees on the assigned tour
- Investigates accidents; prepares necessary reports; ensures compliance with safety regulations and energy conservation practices
- Meets with union representatives to resolve disagreements.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
Mail Handler Assistant
USPS
07.2016 - 09.2018
- Loads, unloads, and moves bulk mail and performs other duties incidental to the movement and processing of mail
- Followed safety protocols while handling and sorting mail for personal safety purposes.
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Inspected mail for damages and took appropriate action to deliver in good condition.
Driver assistant
United Parcel Service
11.2015 - 07.2016
- Displayed very good communication and customer service skills.
- Assisted driver with product or package deliveries to residential and commercial locations.
- Exhibited good attendance, work habits, and willingness to learn job functions.
- Lifted and carried packages weighing up to 75 pounds.
Manager
Caffe Di Angeli
12.2015 - 03.2016
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Customer Service
Caffe Di Angeli
08.2009 - 11.2015
- Answered telephone calls and responded to inquiries
- Performed all transactions in a cordial, efficient and professional manner
- Spoke with patrons to ensure satisfaction with food and service
- Collected all forms of payments from patrons
- Verified amount of cash in the cash drawer against the days receipts., Promoted a positive atmosphere and went about and beyond to guarantee each customer received exceptional food and service
- Quickly recorded transactions in MICROS system to deliver prompt service
- Developed and maintained positive working relationships with others to reach business goals
- Demonstrated genuine hospitality while greeting and establishing rapport with guests
- Provided friendly and attentive service and exceptional hospitality
- Conducted inventory and restocked items throughout the day
- Verified amount of cash in the cash drawer against the day's receipts
- Rectified guest complaints quickly and efficiently
- Trained new employees at the Dallas location and also traveled to other states and assisted with opening of new restaurants and training those employees as well.
Server/Cashier/Corporate Trainer
Grand Lux Cafe
09.2004 - 07.2009
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Collaborated with management to identify company training needs and scheduling.
- Monitored employee progress and gave feedback to management and additional training requirements.
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
Education
GED -
Mineola High School
Mineola, TexasSkills
- Special Skills / Associations
- Proficient in 10-key
- Passion for customer satisfaction
- Honest, trustworthy, and punctual
- Proficient in customer service
- Strong client-interaction skills
- Excellent multi-tasker
- Energetic, friendly and enthusiastic
- Positive attitude
- People-oriented
- Team player
- Excellent work ethic
- Shipping and Receiving Proficiency
Certification
1/5/19 - 1/25/19 SDO (Supervisor of Distribution Operations) Training
12/18/18 Data Entry Test
2/11/17 PIT (Powered Industrial Truck) Training Including Forklifts-ATF
11/28/16 OTJI (On The Job Instructor) Training
10/18/16 Safety Captain Training
Timeline
Acting Supervisor
USPS
01.2019 - 08.2019
Mail Handler Assistant
USPS
07.2016 - 09.2018
Mail handler
USPS
07.2016 - Current
Manager
Caffe Di Angeli
12.2015 - 03.2016
Driver assistant
United Parcel Service
11.2015 - 07.2016
Customer Service
Caffe Di Angeli
08.2009 - 11.2015
Server/Cashier/Corporate Trainer
Grand Lux Cafe
09.2004 - 07.2009
GED -
Mineola High School