Brittany Stroup
Phoenix
Summary
Professional and motivated entrepreneur bringing ten years in customer service and management experience. Strong organizational, analytical, problem resolution and multitasking skills. Known as a detail oriented leader with dedication to a top performance reputation. An individual with excellent communication and customer satisfaction skills in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Synchrony Financial Inc
09.2023 - Current
- Maintained customer satisfaction with a 99.86% total overall score based off a sample size of 70 per month average, which ranks #1 amongst my peers.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying close attention to special needs and/or wants.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Investigated and resolved customer inquiries and complaints quickly.
Lead Generation Specialist
MUFG Union Bank
02.2021 - 03.2023
- Cold called perspective customers to determine product or service needs, ascertain timelines, and identify decision-makers.
- Initiated contact with prospects and conducted follow-up calls to garner information and qualify leads.
- Upload and maintain leads from the Campaign Data Team and co-manage Customer Inquiries Inboxes
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Completed daily outbound calls, up to 100 per day.
- Trained and mentored many of the new personnel hired on to the LGS team.
Manager/Bartender
Top Shelf Mexican Food & Cantina
06.2009 - 02.2021
- Trained new bartenders on all aspects of the job, including drink preparation, up-selling techniques, maintaining customer relationships, garnish preparation and sanitation regulations.
- Performed event coordination for larger parties and gatherings.
- Closed out cash register with 100% accuracy and prepared cashier report.
- Maintained inventory and ordered new supplies when needed.
- Performed opening and closing duties of establishment, including printing sales reports, setting up bar for next shift, counting cash drawer and taking inventory.
- Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Hostess/Server
2009 - 2012
- Trained incoming staff regarding restaurant's practices, culture and procedures.
- Engaged in friendly conversation with guests to build rapport and facilitate repeat business.
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
- Maintained clean dining room, lobby and service areas at all times.
- Answered telephones and completed financial transactions for other team members.
- Received frequent customer compliments for going above and beyond normal duties.
Education
High School Diploma - undefined
Thunderbird High School
Phoenix, AZSkills
- Product Knowledge
- Customer Relationship Management (CRM)
- Team Leadership
- Consultative Sales
- Mentoring & Coaching
- MS Office Proficiency
- POS Systems Expert
- Staff Management
Timeline
Customer Service Representative
Synchrony Financial Inc
09.2023 - Current
Lead Generation Specialist
MUFG Union Bank
02.2021 - 03.2023
Manager/Bartender
Top Shelf Mexican Food & Cantina
06.2009 - 02.2021
Hostess/Server
2009 - 2012
High School Diploma - undefined
Thunderbird High School
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