Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Affiliations
Timeline
Generic

James Thornton III

Ashburn,VA

Summary

Capable Accounting Assistant skillful in data collection and analysis with meticulous eye for detail. Known for strong general ledger accounting, account reconciliation and audit support. Expertise in job-related software.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Junior Accountant - Student Intern

Department of Housing and Urban DevelopmentJu
Washington, DC
09.2021 - Current
  • Processed journal entries to record transactions accurately.
  • Reviewed financial documents for accuracy and completeness.
  • Reviewed daily cash activity reports to ensure accuracy of information.
  • Conducted internal audits to ensure compliance with company policies and procedures.
  • Collaborated with external auditors during annual audits.
  • Assisted with year-end audit processes, including preparing schedules as requested by auditors.
  • Maintained and reconciled general ledger accounts.
  • Performed account reconciliations, including bank reconciliations.
  • Provided support for accounts payable and receivable functions, including invoice processing and payment posting.
  • Prepared monthly and quarterly financial statements for review by senior management.
  • Worked closely with other departments to ensure accurate recording of transactions.
  • Reviewed general ledger entries for accuracy and completeness.
  • Maintained general ledger accounts and conducted routine entries and reconciliations.
  • Created and submitted invoices according to the financial schedule.
  • Provided assistance in preparing monthly financial statements.
  • Cross-trained employees, enabling completion of priority tasks during personnel absences.
  • Posted financial data in Excel spreadsheets and managed inventory.
  • Diminished financial discrepancies and accurately reconciled accounts using detailed data analysis results.
  • Minimized internal accounting department backlogs by updating accounts and generating reports.
  • Analyzed balance sheets for mistakes and inaccuracies.
  • Checked figures and postings for correct entry and proper codes.
  • Maintained accurate accounts for cash, fixed assets and other transactions.
  • Oversaw full accounting cycle and prepared applicable financial statements.
  • Complied with Sarbanes-Oxley Act and GAAP principles to maintain complete transparency.
  • Gathered banking transactions via statements, recorded activity in Excel format and reconciled balances.
  • Assisted in developing training materials for new employees.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Audited company's legal documents to verify compliant policies and procedures.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Attended weekly team meetings and provided feedback on projects.
  • Provided administrative support, such as scheduling appointments, filing paperwork, and taking notes during meetings.
  • Assisted in preparing monthly financial statements and supporting schedules.
  • Reconciled expenses and financial records.

Billing Clerk

Dulles Motor Cars
Leesburg, VA
10.2020 - 03.2021
  • Verified billing data with client contracts to ensure accuracy of invoicing.
  • Prepared periodic reports detailing accounts receivable status.
  • Maintained customer accounts by recording account information, reconciling discrepancies.
  • Checked figures, postings, and documents for accuracy.
  • Prepared bills, invoices, and bank deposits as needed.
  • Reviewed customer files to make sure all documentation was complete and accurate.
  • Developed processes to improve efficiency and accuracy of billing process.
  • Entered information into accounting software systems including QuickBooks and Excel spreadsheets.
  • Processed invoices and payments accurately and promptly.
  • Assisted in the collection of overdue accounts by contacting customers via telephone or mail correspondence.
  • Performed filing duties including sorting incoming mail, maintaining filing system, and organizing documents.
  • Investigated and responded to customer inquiries related to billing issues.
  • Assisted with other administrative tasks as assigned.
  • Corresponded with customers regarding their accounts, making adjustments when necessary.
  • Provided assistance to Accounting Department staff during month-end close process.
  • Researched and resolved discrepancies in payment processing.
  • Managed all payments processing, invoicing and collections tasks.
  • Processed invoice payments and recorded information in account database.
  • Processed payments from customers in accordance with company policies and procedures.
  • Drove integrity of accounting information by recording, verifying and entering accounts payable and accounts receivable transactions.
  • Monitored past due accounts and pursued collections on outstanding invoices.
  • Contacted vendors to follow up on late invoices.
  • Performed data import, scanning, or manual keying processes to verify invoice accuracy.
  • Processed and sent invoices, adjustments, and credit memos to customers.
  • Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
  • Checked claims coding for accuracy with ICD-10 standards.
  • Performed insurance verification, pre-certification and pre-authorization.
  • Reviewed legal claims for accuracy and issues.
  • Maintained accounting ledgers by verifying and posting account transactions.
  • Gathered information to produce accounts payable reports for review.
  • Weighed envelopes containing statements to determine correct postage and affix postage.
  • Maintained historical records by microfilming and filing documents.
  • Reviewed purchase orders, sales tickets and charge slips to compute fees or charges due.
  • Assessed billing statements for correct diagnostic codes and identified problems with coding.
  • Performed accurate and fully compliant monthly closing processes, accruals and journal entries.
  • Created receiving reports and updated vendor balance sheets to record accounts payable.
  • Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
  • Prepared and posted weekly payments to vendors and suppliers.
  • Input statement information, reconciled accounts and resolved discrepancies.
  • Completed efficient drop and bulk filing to maintain well-organized and easily accessed systems
  • Identified professional development opportunities and delivered comprehensive, standardized and hands-on training to new staff.
  • Generated and distributed month-end statements for customers and resolved related concerns.
  • Expedited payments by verifying accuracy and currency of vendor information.
  • Computed credit terms, discounts and shipment charges for goods or services to complete billing documents.
  • Developed strong professional rapport with vendors and clients.

Customer Service Associate

Walgreens
Ashburn, VA
02.2019 - 08.2020
  • Handled cash register operations accurately during peak times.
  • Answered phone calls from customers promptly and courteously.
  • Tracked inventory levels of popular items to ensure availability for customers' orders.
  • Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
  • Kept work area neat, clean, and well-stocked at all times.
  • Suggested product solutions based on individual customer needs.
  • Escalated unresolved customer issues to the appropriate department or manager for resolution.
  • Demonstrated active listening skills when responding to customer questions and complaints.
  • Greeted customers and identified their needs.
  • Responded to customer inquiries via phone, email and chat.
  • Provided information about products and services available to customers.
  • Resolved customer inquiries in a timely manner.
  • Provided product recommendations based on customer needs.
  • Performed additional duties as assigned by management team.
  • Followed-up with customers after purchase to ensure satisfaction.
  • Maintained knowledge of current sales promotions and new product releases.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Developed relationships with key clients through regular contact and follow-up communication.
  • Addressed inquiries, resolved customer issues, and managed customer relations.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Educated customers on special pricing opportunities and company offerings.
  • Consulted with customers regarding needs and addressed concerns.
  • Addressed customer questions and concerns regarding products and services.
  • Followed policies and procedures to meet or exceed established performance requirements.
  • Maintained customer privacy and protected company operations by keeping information private and confidential.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Trained new hires on products and services, best practices, and protocols to reduce process gaps.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Strengthened customer retention by offering discount options.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Collected deposits or payments and arranged for billing.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Promoted available products and services to customers during service, account management and order calls.
  • Mentored junior team members and managed employee relationships.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Supported sales team members to drive growth and development.
  • Updated databases with new and modified customer data.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.

Billing Clerk

Penske Automotive
Tysons Corner, VA
08.2019 - 03.2020
  • Prepared periodic reports detailing accounts receivable status.
  • Verified billing data with client contracts to ensure accuracy of invoicing.
  • Maintained customer accounts by recording account information, reconciling discrepancies.
  • Reviewed customer files to make sure all documentation was complete and accurate.
  • Checked figures, postings, and documents for accuracy.
  • Prepared bills, invoices, and bank deposits as needed.
  • Entered information into accounting software systems including QuickBooks and Excel spreadsheets.
  • Developed processes to improve efficiency and accuracy of billing process.
  • Processed invoices and payments accurately and promptly.
  • Generated monthly financial statements for customers.
  • Performed filing duties including sorting incoming mail, maintaining filing system, and organizing documents.
  • Assisted in the collection of overdue accounts by contacting customers via telephone or mail correspondence.
  • Expedited payments by verifying accuracy and currency of vendor information.
  • Computed credit terms, discounts and shipment charges for goods or services to complete billing documents.
  • Developed strong professional rapport with vendors and clients.
  • Identified professional development opportunities and delivered comprehensive, standardized and hands-on training to new staff.
  • Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
  • Completed efficient drop and bulk filing to maintain well-organized and easily accessed systems
  • Assisted with other administrative tasks as assigned.
  • Investigated and responded to customer inquiries related to billing issues.
  • Corresponded with customers regarding their accounts, making adjustments when necessary.
  • Provided assistance to Accounting Department staff during month-end close process.
  • Researched and resolved discrepancies in payment processing.
  • Processed payments from customers in accordance with company policies and procedures.
  • Processed invoice payments and recorded information in account database.
  • Drove integrity of accounting information by recording, verifying and entering accounts payable and accounts receivable transactions.
  • Monitored past due accounts and pursued collections on outstanding invoices.
  • Managed all payments processing, invoicing and collections tasks.
  • Performed data import, scanning, or manual keying processes to verify invoice accuracy.
  • Leveraged billing systems and tools to prepare and distribute customer invoices based on billing criteria.
  • Contacted vendors to follow up on late invoices.
  • Processed and sent invoices, adjustments, and credit memos to customers.
  • Reviewed data for deficiencies or errors to correct incompatibilities and review output.
  • Performed insurance verification, pre-certification and pre-authorization.
  • Checked claims coding for accuracy with ICD-10 standards.
  • Reviewed legal claims for accuracy and issues.
  • Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
  • Maintained accounting ledgers by verifying and posting account transactions.
  • Reviewed engine assigned codes and modifiers to update and verify accuracy.
  • Answered customer questions to maintain high satisfaction levels.
  • Gathered information to produce accounts payable reports for review.
  • Weighed envelopes containing statements to determine correct postage and affix postage.
  • Provided prompt and accurate services through knowledge of government regulations, health benefits and healthcare terminology.
  • Participated in workshops, seminars, and training classes to gain stronger education in industry updates and federal regulations.
  • Submitted claims to insurance companies.
  • Maintained historical records by microfilming and filing documents.
  • Assessed billing statements for correct diagnostic codes and identified problems with coding.
  • Reviewed purchase orders, sales tickets and charge slips to compute fees or charges due.
  • Eliminated inaccuracies in accounts payable payments by verifying information prior to generating checks and electronic payment transfers.
  • Performed accurate and fully compliant monthly closing processes, accruals and journal entries.
  • Reconciled codes against services rendered.
  • Collected, posted and managed patient account payments.
  • Created receiving reports and updated vendor balance sheets to record accounts payable.
  • Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
  • Prepared and posted weekly payments to vendors and suppliers.
  • Input statement information, reconciled accounts and resolved discrepancies.
  • Charged expenses to accounts and cost centers by analyzing invoice and expense reports.
  • Enforced compliance with organizational policies and federal requirements regarding confidentiality.
  • Generated and distributed month-end statements for customers and resolved related concerns.
  • Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment.

Customer Service Team Member

Target
Sterling, VA
10.2017 - 07.2019
  • Developed strategies to increase customer loyalty.
  • Coordinated shipping orders accurately and promptly.
  • Ensured store shelves were stocked appropriately with merchandise items.
  • Analyzed sales data to identify potential areas of improvement.
  • Provided information about products and services to customers.
  • Greeted customers and provided prompt, courteous service.
  • Built relationships with customers through friendly conversations.
  • Maintained accurate records of customer interactions, transactions and feedbacks.
  • Participated in team meetings to discuss solutions for improving customer service standards.
  • Responded to customer inquiries via phone, email, and in person.
  • Provided technical support for products and services.
  • Assisted with training new employees in customer service protocols.
  • Ensured compliance with company policies and regulations at all times.
  • Processed payments using cash registers and credit card machines.
  • Answered customer inquiries via phone, email, and chat.
  • Organized promotional events for customers.
  • Resolved customer complaints in a timely manner.
  • Assisted customers with product selection and ordering processes.
  • Resolved customer complaints via phone, email or social media.
  • Demonstrated strong knowledge of store services, products and policies.
  • Tracked inventory levels to ensure sufficient supply of products.
  • Answered customer inquiries with courtesy and accuracy.
  • Followed company policies and procedures diligently relating to exchanges and returns.
  • Persuaded customers to reconsider cancellation.
  • Explained product details and care to potential customers.
  • Made suggestions for improving products and services from customer feedback.
  • Informed customers of sales and promotions.
  • Gave personal attention to customers, delivering rewarding shopping experiences
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Updated databases with new and modified customer data.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Led on- and off-site customer support teams across multiple time zones.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Promoted available products and services to customers during service, account management and order calls.
  • Mentored junior team members and managed employee relationships.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Strengthened customer retention by offering discount options.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Supported sales team members to drive growth and development.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.

Restaurant Assistant

Ashby Ponds-Erickson Living Retirement Community
Ashburn, VA
08.2013 - 10.2017
  • Checked supplies levels throughout shift to ensure adequate supply of needed items are available during shift hours.
  • Assisted in restocking shelves with food items when necessary.
  • Provided excellent customer service to ensure customer satisfaction.
  • Prepared food items such as salads, appetizers, and desserts according to restaurant recipes.
  • Conducted monthly inventory checks of restaurant supplies such as plates, utensils, and glassware, ensuring proper stock levels are maintained.
  • Followed food safety guidelines when storing perishable foods in the refrigerator or freezer.
  • Organized take-out orders for customers who requested them.
  • Performed cashier duties when needed including ringing up sales, counting change back to customers, and balancing cash drawer at end of shift.
  • Cleaned kitchen equipment such as ovens, fryers, and grills following health codes and regulations.
  • Ensured all dishes were prepared correctly and presented attractively before serving to customers.
  • Communicated effectively with coworkers about upcoming events or changes in menu offerings.
  • Replenished condiments and other consumables on the table when required.
  • Monitored inventory levels of ingredients used in daily operations to ensure adequate supply is maintained.
  • Responded quickly to any complaints from customers regarding their experience or meal quality.
  • Assisted in taking orders from customers accurately and promptly.
  • Managed closing duties at end of night including cleaning work stations, checking that all appliances are turned off properly, locking up premises securely.
  • Greeted customers as they arrived and seated them at tables.
  • Adhered to safety standards while handling sharp objects such as knives or graters used in food preparation.
  • Maintained cleanliness of dining area by clearing away dirty dishes and wiping down tables after customers had left.
  • Inspected dishes for quality and appearance before delivery to customers.
  • Rolled silverware, restocked dishes and filled condiments during less busy periods.
  • Processed payments via cash, credit card, and gift card and returned accurate coin and bills.
  • Maintained clean, safe working area in compliance with company policies.
  • Addressed guest concerns and complaints quickly and thoroughly to promote satisfaction.
  • Answered guest questions regarding ingredients, preparation methods and allergens.
  • Delivered exceptional guest service with friendly and helpful attitude.
  • Drove sales and profitability by upselling beverages, appetizers and desserts.
  • Trained new team members on menu items, operating procedures and company policies.
  • Greeted guests with friendliness and professionalism.
  • Effectively multitasked within fast-paced environment.
  • Oversaw inventory in buffet and reported replacement needs to kitchen management.
  • Stocked displays with new and transferred merchandise.
  • Stocked customer service stations with paper products or beverage preparation items.
  • Resolved guest complaints to maintain complete customer satisfaction.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Participated in ongoing training to enhance job skills and knowledge.
  • Greeted frequent visitors by name and explained new promotions.
  • Filled and served various beverages for customers.
  • Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Supported serving staff in delivering accurate and well-presented food orders.
  • Removed trays and stacked dishes for return to kitchen after finished meals.
  • Cleaned up spills and broken glassware and safely disposed of sharp pieces.
  • Stocked service stations with ice, napkins and straws.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Asked customers about meals to assess satisfaction and collect vital feedback.

Education

BBA - Management And Accounting

George Mason University
Fairfax, VA
05-2025

Associate of Science - Business Administration

Northern Virginia Community College
Annandale, VA
05-2018

Skills

  • GL reconciliation
  • Collections and invoice processing
  • Account evaluation
  • Expense account management
  • Tax filing
  • Financial record balancing
  • Month-end documentation
  • Data inputting
  • Month-end closing
  • Balance sheets
  • Accruals and prepayments
  • Cash flow management
  • Year-end closing
  • Accounting
  • Budget forecasting
  • Accounts payable management
  • Accounts receivable management
  • Accounting software proficiency
  • Business processes and procedures
  • Account reconciliation
  • Proficient in Excel and Microsoft Word
  • Report preparation
  • Journal entries
  • Debt collection
  • Quickbooks

Accomplishments

  • Ashby Ponds Service Excellence Award, 2017
  • Ashby Scholarship Award, 2016
  • Loudoun Bible Church Youth Ministry Member, 2010-2019
  • Level 4-Excellence Year-End-Award-HUD-2022-2024

Certification

  • Quickbooks Certification-2018

Languages

English
Professional
French
Elementary

Affiliations

Published Author

Film Enthusiast

Timeline

Junior Accountant - Student Intern

Department of Housing and Urban DevelopmentJu
09.2021 - Current

Billing Clerk

Dulles Motor Cars
10.2020 - 03.2021

Billing Clerk

Penske Automotive
08.2019 - 03.2020

Customer Service Associate

Walgreens
02.2019 - 08.2020

Customer Service Team Member

Target
10.2017 - 07.2019

Restaurant Assistant

Ashby Ponds-Erickson Living Retirement Community
08.2013 - 10.2017

BBA - Management And Accounting

George Mason University

Associate of Science - Business Administration

Northern Virginia Community College

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James Thornton III