Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Tyler McCall

Hays,NC

Summary

Results-driven Client Operations Consultant with a strong history of fostering business growth and expanding market reach for Alexander Food Equipment Group. Demonstrated expertise in value-based selling and effective escalation management, resulting in the achievement of significant sales targets. Proven ability to cultivate robust client relationships and collaborate with leadership to maximize sales opportunities using a blend of analytical and interpersonal skills. Continues to seek innovative strategies for driving revenue and enhancing customer satisfaction.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Client Operations Consultant

Alexander Food Equipment Group
Winston-Salem, NC
03.2021 - Current
  • Built and maintained strong client relationships across the Southeast, partnering with commercial and wholesale clients to provide tailored equipment solutions that enhanced operational efficiency.
  • Acted as a trusted advisor to independent business owners, restaurants, and healthcare facilities — assessing site-specific needs and recommending appropriate upgrades, including walk-in coolers, freezers, and modern refrigeration systems.
  • Led regional sales efforts for premium equipment lines including Hobart, Vulcan, Traulsen, and Baxter, with a focus on delivering high-touch service and technical clarity to both seasoned operators and first-time buyers.
  • Served as key liaison for national accounts such as Ingles Supermarkets and HoneyBaked Ham Company — overseeing complex installations and ensuring a seamless customer experience from sale through post-installation support.
  • Collaborated with service teams and buyers to ensure timely installs, adherence to project specs, and long-term customer satisfaction.
  • Demonstrated consistent self-motivation and accountability in managing a multi-state sales territory while exceeding performance goals.

Lead Service Technician

Whaley Foodservice
Lexington, SC
01.2020 - 03.2021
  • Conducted field service calls to repair hot-side and cold-side commercial kitchen equipment.
  • Cross-trained across business operations to support parts department and dispatch office.
  • Collaborated with OEM technical support to swiftly identify and resolve complex equipment issues.
  • Lead technician to oversee Chick-fil-A HVAC PM work and repairs across multiple sites in SC and GA.

Lead Service Technician

Alexander Food Equipment Group
Winston Salem, NC
08.2014 - 01.2020
  • Provided field support to guide technicians in resolving complex problems.
  • Diagnosed and resolved technical issues related to hot side and cold side equipment in food service environments.
  • Cross-trained to execute tasks across various business domains, such as dispatching, invoicing, parts department operations, and service management.
  • Enhanced inventory management on vans and in parts department to boost first-call completions.
  • Directed strategies aimed at increasing business efficiency, leading to improved client satisfaction and higher profits.

Repair Services Supervisor

Lowe's Companies Inc
North Wilkesboro, NC
10.2010 - 08.2014
  • Collaborated with clients scheduling warranty repair services for outdoor power equipment and major appliances.
  • Managed escalated interactions with dissatisfied clients via phone and email.
  • Ensured escalated issues were managed effectively to prevent negative media exposure.

Education

Diploma - HVAC/R

Forsyth Technical Community College
Winston-Salem, NC
05-2018

Skills

  • Effective Escalation Management
  • Value-Based Selling
  • Meeting and exceeding sales goals
  • Business growth and new market penetration
  • Internal communication
  • Strong client focus
  • Collaborating with organizational leaders
  • Collaborating with sister companies to improve sales opportunities
  • Building relationships with other manufacturers

Certification

Hobart Mixer/Meat Room Equipment School 03/01/2015

Hobart Ware Wash Equipment School 11/01/2015

Hobart Access/AWS Equipment School 04/01/2017

Hobart Cooking Equipment School 05/01/2018

NC State Board Refrigeration Contractors License 01/01/2019

CFESA Gas Certification 10/01/2020

Accomplishments

  • 2023 sales pinnacle award winner with Alexander Food Equipment Group in equipment categories for retail and industrial sales

Timeline

Client Operations Consultant

Alexander Food Equipment Group
03.2021 - Current

Lead Service Technician

Whaley Foodservice
01.2020 - 03.2021

Lead Service Technician

Alexander Food Equipment Group
08.2014 - 01.2020

Repair Services Supervisor

Lowe's Companies Inc
10.2010 - 08.2014

Diploma - HVAC/R

Forsyth Technical Community College

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